Key Account Manager

2 days ago

Melbourne City Centre, Australia EML Full time

**Key Account Manager**:
VIC - Melbourne CBD Management Full Time

**THE OPPORTUNITY**

As part of our diverse team based in **Melbourne**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Key Account Manager, your role is to manage a portfolio of national personal injury clients.

You will provide clients and intermediaries with a high level of customer service to ensure retention and facilitate business growth. Your role will work closely with our claims teams to provide a superior level of service to employers and intermediaries.

This will be a **permanent** position based in the Melbourne office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Focus on handling the needs of clients and intermediaries
- Implementing client service plans to ensure effective and timely delivery of service
- Proactively coordinate all aspects of service delivery from EML teams to meet clients’ needs
- Working closely with intermediaries, developing and deploying strategies for growth.
- Resolve complaints or issues in a timely manner
- Assist in the preparation of tenders and proposals, and present to industry representatives, intermediaries and/or direct clients.
- Provide ad-hoc technical advice and support to clients and intermediaries in relation to their portfolio

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits. For more information on EML’s employee benefits please visit your Employee Hub here.

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