Team Leader

4 days ago

Greater Adelaide SA, Australia Westpac Banking Corporation Full time

Team Leader - Customer Assist

**Customer Assist Team Leader - 47509**
- **Full time | Permanent**:

- **Bedford Park, Adelaide**

**How will I help?**

As a Team Leader in Customer Assist your key focus is to lead a team to learn, develop and continually grow to deliver effective outcomes that ensure the right solutions for our customers in financial difficulty and maximize commercial outcomes for the business.

You will lead your team to be motivated, driven and passionate about delivering a superior service experience, meeting customer needs and balancing commercial outcomes

**Some key responsibilities include but not limited to**:

- Lead a team by motivating, driving, and delivering a superior service experience, meeting customer needs, and balancing commercial outcomes
- Drive customer sentiment through assessment and coaching of quality customer needs conversations, ensuring the expressed and unexpressed customer needs are achieved
- Model the "Be Better Every day" behaviour and have a growth mind set in daily interactions with your team, peers, management, and customers.
- Sharing key learning's from cases with the broader team, driving a culture of ongoing process improvement and development of timely, policy-appropriate, and commercially sound decisions

**What's in it for me?**
You'll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
- Demonstrated leadership experience delivering exceptional customer service in a contact centre/customer centric environment
- Customer-focused mindset and a commitment to providing excellent customer experiences
- Strong communication skills
- Manages self, works well under pressure & ability to manage competing priorities
- Demonstrated interpersonal and collaborative relationship skills
- Ability to liaise with internal and external stakeholder to implement, maintain and improve key strategic initiatives in line with Customer Assist strategy
- High level attention to detail
- Strong influencing & negotiation skills

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

**How do I Apply?**

Start here. Select the **APPLY** or button.

**Do you need reasonable adjustments during the recruitment process?**

Job ID 300001052892704

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