Customer Experience Coordinator

1 week ago

Warragul, Australia AHB Group Ltd Full time

The AHB Group is a leader in building residential homes. Our vision is deliberately simple: ‘To be the home builder most known for changing consumer views on home building in Victoria.

Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, and Marque, just to name a few.

Sherridon Homes is a leader in building residential homes across Victoria, and we are currently seeking a Customer Experience Coordinator to join our supportive and dynamic team in Gippsland - Warragul.

This role will play a crucial role in taking care of our customers from Sales Accept all the way through till handing over the keys to their new home.

**The Role**
- You will deliver an exceptional journey to our customers building a home experience.
- Working within a tight knit and supportive team
- Ability to establish strong networks with internal and external stakeholders
- Utilizing technology, internal systems, industry knowledge and AHB Group software to deliver a seamless customer experience
- Maintaining accurate data entry in line with the Customer Journey and AHB Group policy and procedure
- Supporting the Construction team to achieve a higher standard for our customers.

**About You**
- You have a high emphasis on Customer Service
- A caring/empathetic nature when dealing with clients and colleagues
- Well developed communication skills
- High level of personal presentation
- Driven with a “Can Do” attitude
- Strong attention to detail
- Enjoy the excitement of being a part of a rapidly expanding business

**Qualifications and Experience**
- Qualifications in building industry highly regarded
- Highly developed computer literacy skills
- Able to prioritize and handle a large work-load
- A strong work ethic and the ability to multi-task
- Strong written & verbal communication skills, including a professional phone manner

**Whats on offer**
- A passionate and fun team
- Training, development and mentoring
- Opportunities to grow within the organisation
- Above market salary
- Lollies, coffees, lunches, extravagant company events
- Diversity, inclusion and a bunch of fun people doing fun things
- Onsite Parking

**Next Steps..**
- Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person._
- To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves._

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