Customer Experience Coordinator

2 weeks ago

Warragul, Victoria, Australia AHB Group Full time $60,000 - $80,000 per year

The AHB Group is a leader in building residential homes. Our vision is deliberately simple: 'To be the home builder most known for changing consumer views on home building in Victoria.

Our group consists of a range of different brands which cater to different markets, this includes Sherridon Homes, Royston Homes, Evo Homes, First Place, Soho living, and Marque, just to name a few.

Sherridon Homes is a leader in building residential homes across Victoria, and we are currently seeking a Customer Experience Coordinator to join our supportive and dynamic team in Gippsland - Warragul.

This role will play a crucial role in taking care of our customers from Sales Accept all the way through till handing over the keys to their new home.

The Role

  • You will deliver an exceptional journey to our customers building a home experience.
  • Working within a tight knit and supportive team
  • Ability to establish strong networks with internal and external stakeholders
  • Utilizing technology, internal systems, industry knowledge and AHB Group software to deliver a seamless customer experience
  • Maintaining accurate data entry in line with the Customer Journey and AHB Group policy and procedure
  • Supporting the Construction team to achieve a higher standard for our customers.

About You

  • You have a high emphasis on Customer Service
  • A caring/empathetic nature when dealing with clients and colleagues
  • Well developed communication skills
  • High level of personal presentation
  • Driven with a "Can Do" attitude
  • Strong attention to detail
  • Enjoy the excitement of being a part of a rapidly expanding business

Qualifications and Experience

  • Qualifications in building industry highly regarded
  • Highly developed computer literacy skills
  • Able to prioritize and handle a large work-load
  • A strong work ethic and the ability to multi-task
  • Strong written & verbal communication skills, including a professional phone manner

Whats on offer

  • A passionate and fun team
  • Training, development and mentoring
  • Opportunities to grow within the organisation
  • Above market salary
  • Lollies, coffees, lunches, extravagant company events
  • Diversity, inclusion and a bunch of fun people doing fun things
  • Onsite Parking

Next Steps…..

If it sounds like you, we would recommend you make an application today to get the ball rolling. We look forward to your application.

Please note: You must have unlimited Australian work rights to be considered for this role; as well as being able to interview in person.

To all our agency partners and other prospective recruiters, we are confident of fulfilling this role ourselves.

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