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Quality Assurance Analyst

2 weeks ago

Sydney, Australia Allianz Australia Full time

**QUALITY ASSURANCE ANALYST - CUSTOMER RELATIONS - MULTIPLE LOCATIONS**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**About the role**
- Develop and implement quality assurance standards and procedures to ensure compliance with regulatory requirements and industry best practices.
- Perform quality assurance assessments for the Customer Relations function and provide feedback to support improved complaint outcomes.
- Conduct regular reviews of operational processes, products, and services identify areas for improvement and ensure adherence to quality standards.
- Collaborate with cross-functional teams to address quality issues, provide recommendations for process improvements, and monitor the implementation of corrective actions.
- Analyse data and metrics to track quality performance and identify trends, patterns, and areas of concern.
- Prepare and present quality assurance reports and findings to management and stakeholders, highlighting areas of success and opportunities for improvement.

**About you**
- Proven experience in quality assurance, process improvement, or a related field within financial services and/or insurance ideally with a claims background.
- Strong analytical and problem-solving skills with the ability to interpret a range of data, identify patterns, trends, and links that inform judgements and drive quality improvements.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Attention to detail and a commitment to upholding high-quality standards across all operational areas.
- Understands regulatory frameworks including RG271 and the General Insurance Code of Practice.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site.

**About our culture**

We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Sydney, NSW, AU, 2000

Melbourne, VIC, AU, 3000

Adelaide, SA, AU, 5000

Brisbane, QLD, AU, 4000

**Area of Expertise**:

- Legal & Compliance

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 74041

**Position Cluster**:

- Non-Executive