Inbound Sales and Customer Service Representative

2 weeks ago

Turramurra, Australia Global Education Academy Full time

**Job description**

Inbound sales. Responding to parents’ enquiries. No cold calling. From our office in Kogarah. Not Remote.

Full-time or part-time or casual role. Flexible hours. Parking provided.

**About Global Education Academy (GEA)**

Unlocking children’s potential is what GEA does best.

GEA is a leading Australian education centre providing Maths and English support for students in years Kindy - Year 12.

GEA is unique because of our methods of teaching: helping children HOW to think not WHAT to think. We truly believe that a child who is lucky enough to be taught “how to think” and problem-solving skills, has the fundamental skills needed to succeed in life.

GEA’s vision is to transform the way children learn and inspire a true love for learning.

Commercially, we are on a path to rapid expansion. This expansion is as a result of our positive exposure through winning multi awards nationally and state wide.

**About You**

The successful applicant must possess the following:

- Can do attitude
- Empathy - understanding of the customer and their problem
- Clear communication skills and confidence
- Product knowledge (training will be provided)
- Great Listening skills
- Problem-solving skills
- Competent computer skills

**The successful applicant will have the following strengths**:

- Plenty of customer service or inbound sales experience
- A love of technology that helps us become more efficient and customer-oriented.
- A good understanding of the challenges that parents and educators face.
- Intelligent, fast learning, well presented, teachable & sociable - and we really mean it

**The role entails**
- Proactively encourage parents to enrol their children in one of our centres.
- Utilise our systems and databases to create campaigns to convert awareness to sales.
- Follow-up and take responsibility for every customer you speak to
- Work proactively with our dynamic team to ensure flawless delivery and customer delight.
- Maintain positive relationships with current customers to ensure customer longevity, happiness and referrals

**And finally.**
- We're based in Head Office in Kogarah
- We will consider either a full time or part-time or casual employees
- The role provides an excellent opportunity for advancement as GEA grow.

**Job Types**: Part-time, Casual

Pay: $25.00 - $35.00 per hour

Expected hours: 20 - 25 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplementary Pay:

- Performance bonus

Application Question(s):

- How would you rate your English language skills?
- What computer skills do you have?

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Turramurra, NSW 2074

Application Deadline: 19/01/2025
Expected Start Date: 21/01/2025

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