Operation Manager

Turramurra, NSW- Work Type: Full Time**Our Partner’s Firm**

Golf and country club Partners beautifully appointed clubhouse is home to the Golf Shop which stocks all the latest gulf merchandise, a bar with lounge and function area, and Paperbark Restaurant which is open to the public.

The worldwide leaders in golf course management, five-star hospitality-based approach is reflected through the popularity of functions, weddings, conferences, and corporate golf days

**About the Role**

We are seeking for Operation Manager responsible for managing the day-to-day activities. Oversees the management and performance of golf club Employee and applicable department operations and services to assure high standards and total customer satisfaction.
- Oversees and enforces the golf clubs’ operations policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources.
- Oversees the supervision of the maintenance of golf carts and golf operations personnel.
- Empowers employees to provide excellent customer service.
- Strives to improve service performance.
- Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.
- Approves and Orders supplies associated activities.
- Schedules and chairs regular staff meetings focused on customers, operations, revenue growth, cost containment and continuous improvement.
- Maintains a close working relationship with the staff and other department heads to ensure an effective, fluid inter-departmental operation.
- Occasionally plays golf with members of all skill levels to encourage enthusiasm.
- Responsible for the overall day to day service levels for the Golf Clubhouse
- Responsible for financial results of the golf club,
- Maintaining budgeted beverage cost, wage cost, and supporting the sales efforts to drive top-line revenue.
- Reviews findings from guest feedback with employees to develop appropriate corrective action.
- Coordinates plans with the Food and Beverage Manager for all food and beverage needs, on course food and beverage needs, banquets, outside events and catering for all gulf functions.
- Prepares annual and monthly budgets for gulf operations.
- Builds relationships with teams to include Food and Beverage, Culinary, Restaurant Reservations, & Banquets.
- Attends regular Food and Beverage leadership meetings to ensure proper communication and teamwork.
- Addresses guest, member and member guest complaints and resolves problems immediately.
- Establishes guidelines for Golf Operations for employees to easily understand expectations and parameters
- Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
- Ensures employees are treated fairly and equitably.
- Celebrates successes and publicly recognising the contributions of the team member.
- At as a role model to all employees by demonstrating the behaviour and work ethic expected of all employees.
- Performs other duties as assigned or required by the management.

**Requirements**:

- Bachelor's Degree in Business Administration or Hospitality Diploma with relevant experience is golf club or Hospitality
- With minimum 4 years of Experience as Operation Manager in Hospitality Industry
- Knowledge in MS Office suite, PMS (Property Management Systems), POS (Point of Sale Systems), Activity Management Systems and Inventory Software’s an added advantage.
- Strong organisational, planning and prioritisation skills.
- Must be able to work under pressure and meet deadlines
- Self-motivated with the desire to promote and market.
- Strong communication skills, verbal and written
- Strong leadership and strategic planning experience
- Experience successfully managing a large staff.

**Salary is Negotiable depending on Experience**
- You must be eligible to work in Australia. This role required with Operation Manager EXPERIENCE IN Hospitality_
- Ready to take a giant step of your career?_