Account Executive

2 weeks ago

Brisbane, Australia Booking.com Full time

Role Description:
**About Us**:
**Role Title: Account Executive - Brisbane**

**Key Responsibilities**
- Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
- Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
- Identify new potential partner leads and pass these leads on for further follow up.
- Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
- Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

**Communications with Stakeholders**
- Accommodation partners
- Account Managers

**Years of relevant Job Knowledge**
- Basic Job Knowledge (2 - 5 years)

**Requirements of Special knowledge/skills**
- Solution oriented and results driven
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Ability to prioritise own workload and efficiently manage their time
- Strong and engaging communication skills
- Ability to influence partners over the phone to implement suggestions
- Eye for accuracy and ability to be analytical
- Language: English written and verbal
- Has a full car driver's license for Australia
- Hybrid work arrangements - 40% in the office a week
- Travel for work for up to 25% of the time
- This role does not support relocation nor work visa sponsorship

**Benefits & Perks - Global Impact, Personal Relevance**
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

**Application Process**:

- Let’s go places together: How we Hire

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