Capability Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

Purpose of role

The State Operations Branch has a broad role across QFES emergency management operations, ensuring that the department maintains a state of operational readiness to fulfil its legislative, departmental and community responsibilities. Incident Management (IM) Capability will predominantly focus on developing the future IM capability development needs for the organisation and delivers on emergency management strategies, through effective command and control of tactical, operational and strategic IM functions. The IM capability teams contribute to reviewing the departments' IM Training Framework to deliver a defined, understood, consistent framework based on Australasian Inter-Service Incident Management System (AIIMS) principles, that is flexible and scalable to manage all hazards. This work is required to meet the needs of the organisation in conjunction with operational response reviews and other external assurance body recommendations.

Reporting to the Executive Manager, you will provide high-level administration and management support to the State Operations Centre (SOC) team and contribute to state operational readiness, with a high level understanding of AIIMS doctrine and IM functional roles/responsibilities, and administrative support functions in the review, development, delivery of training, and implementation of policies, procedures, systems and communications to enhance service delivery and operational capability, monitoring outcomes against performance during activation. You will work with key stakeholders to develop and maintain a range of flexible learning material and resources that aligns IM training delivery with the AIIMS doctrine, internal requirements, and ensure learner and instructor qualifications meet Registered Training Organisation compliance and legislative standards.

Key requirements

Highly desirable requirements
- Have a current Certificate IV in Training and Assessment qualification or the ability to obtain the qualification within a mutually agreed timeframe.
- Demonstrated high level understanding of AIIMS doctrine, IM functional roles and operational concepts.
- Demonstrated high level knowledge and/or experience working in Incident Management Coordination Centre's, along with knowledge and understanding of Disaster Management arrangements.
- Knowledge and experience in program/project management methodologies.

Special requirements
- It is expected that the incumbent will participate in an out-of-hours roster during emergency event operations. This may require work outside of normal working hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Develop and implement best practice strategies, directions and objectives, including to prepare and provide detailed internal communications, written project status updates and report on outcomes to ensure business objective are achieved.
- Contribute to the design, development, delivery, evaluation and review of training curriculum, content and materials to ensure IM training's currency and alignment with AIIMS doctrine and national competency frameworks and internal training requirements.
- Research and evaluate operational activities, including post incident analysis to provide recommendations for improvement, in relation to the provision of incident and disaster management systems, processes and products to enhance service delivery.
- Develop and maintain strong relationships with internal and external stakeholders to ensure timely communication, liaison and sharing of IM capability development information between regions, other emergency services and agencies.
- Prepare and review of reports, briefing notes, submissions, departmental or other correspondence, in relation to operational strategies and building capability performance, in accordance with organisational requirements and governance.
- Research, analyse and observe trends and issues, which contribute to the assessment of IM capability development, and provide recommendation to ensure quality decision making.
- Liaise with staff and volunteers to develop an understanding of operational response training needs and readiness capability requirements to bui