Computer Systems Officer

2 weeks ago

Brisbane, Australia Queensland Government Full time

**About the Department**:
The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
**About the Role**:
**Responsibilities Include**:
Provide technical expertise to the department's ICT systems, including specifically:
Perform administration, maintenance, and process support tasks. (SFIA, Level 5 - ASUP/STMG/DBAD/SCAD)
Contribute to the planning and implementation of maintenance and installation works. (SFIA, Level 4 - ITOP)
Identify operational issues and contribute to their resolution. (SFIA, Level 4 - ITOP)
Troubleshoot and problem solve. (SFIA, Level 3 - PBMG)
Ensure adherence to Cyber Security best practice.
Provide a strong process support capability, ensuring requests align with set standards and procedures, and meet agreed service levels, with the capability to develop and improve operating procedures. (SFIA, Level 4 - ITOP)
Functional delivery against the department's Information Technology Infrastructure Library (ITIL) processes including Incident, Change, Release, Knowledge and Problem Management in alignment with organisational policies, standards and guidelines.
Contribute to the development and maintenance of standardised processes, approaches, documented procedures and other related technical documentation.
Demonstrate skills in the areas of operational responses to emerging needs, fault diagnosis and failures, and proactively support remedial action.
Provide technical information in report format, which can be consumed by team leaders, management and other departmental staff. (SFIA, Level 4 - ITOP)
Maintain a high level of quality in the performance of all duties, ensuring adherence to quality assurance expectations, policies and procedures, government and industry standards and best practices, proactively seeking improvements in the way in which work is undertaken.
Act as an integral part of the departmental ICT operations teams, providing advice and support to other operational teams, regional ICT teams, school representatives and other departmental staff, in relation to ITSM processes and the development and implementation of process improvements.
Participate in training and mentoring of team members and peers in the ITSM processes and services offered within an ICT operations group.
Maintain currency of knowledge, through research and investigation of the latest technologies being offered in the IT and communications industry.
While there are no mandatory requirements, Microsoft Certified Azure Administrator Associate (AZ-104) would be highly desirable but training will be provided if not acquired.
**Interested? To Apply**:
Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. #LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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