Customer Service

Job Requisition ID: 2876- Legal Entity: Monash Health- Location: Clayton, VIC, AU, 3168- Employment Type: Part Time- Posting Date: 1 Nov 2024

**Monash Health is a great place to work**

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.

**Are you passionate about delivering exceptional customer service?**
- MCH - Permanent Part Time - Approx. 8 afternoon shifts per fortnight
- Monday - Tuesday 1600hrs -2000hrs & Thursday - Friday 1700hrs -2100hrs

**About the HIS Team and the Role**

Health Information Services (HIS) at the Monash Children’s Hospital is looking for an enthusiastic, dedicated and experienced Administration officer to join our fantastic teams at Monash Children’s Hospital Main Reception and Admissions Department. You will be responsible for ensuring the patient experience is second to none and patients are treated with respect and dignity while seeking the support and services of Monash Health. Creating an excellent first impression of Monash Health, you will provide a friendly, courteous and professional greeting to all patients and visitors.

**About You**

In this Admissions/Customer Service administrative role your primary responsibilities will include:

- Provide a friendly, courteous and professional greeting to all visitors/patients.
- Answer and assist incoming callers in a friendly, courteous, and professional manner at all times
- Maintain a high level of customers exceptional customer service both face-to-face and over the phone;
- Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD)

**Operating Hours**

The Monash Children Hospital - HIS Customer Service and Admissions Departments are located at the Main Reception and the Lagoon Ward reception (open 5 days per week). Shifts start and finish times may vary between 6.30am and finish at 9pm with the potential of operating hours to be changed and extended as the service continues to grow.

Staff may also be required to travel to other Monash Health sites.

**About You**

We are seeking people to join our patient-focused team who possess the following:

- A passion for providing exceptional customer service
- Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
- Experienced using the Patient Administration system iPM or similar
- Have a passion and are able to learn new systems and processes quickly
- Exceptional interpersonal and communication skills
- Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
- Be self-motivated and committed to self-improvement.
- A positive approach to a frequently changing environment.
- Flexibility in availability, rostering and working hours is essential.
- Demonstrated ability to complete tasks in timely manner
- Is a team player
- Searching for long term afternoon shift part time employment

**What’s in it for you?**

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking. Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

For a confidential discussion and to explore the opportunity further,** **please call Lisa Gelberidis on (03) 9594 2046.

**Position Description can be **found here**

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

**How to Apply**

Applications will be screened upon receipt and selection activity may commence prior to the closing date.

**Applications close 8th November 2024.