Customer Service Agent

7 days ago


Clayton, Australia Kennards Hire Full time

Customer Service Agent
Clayton, VIC
- Largest family-owned equipment hire company in ANZ and still growing
- Grow with Kennards Hire | Level up your skills
- Join a high performing team and enjoy a supportive team culture

**About us**

At Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're striving to be the best. Our commitment to sustainable growth and innovation drives us to excel, benefiting our customers, our employees, and the Kennards Hire family. With an impressive 86% of our team members affirming that Kennards Hire is a Great Place to Work, we're proud of our achievements.

Why Kennards Hire? Join the Kennards Hire family, where our values—One Family, Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan—guide everything we do. As Australia and New Zealand's largest family-owned equipment hire company, we believe in providing our team members with the tools and opportunities to succeed.

**About the role**

As a Customer Service Agent, you will play a crucial role in delivering exceptional customer service by;
- Collaborating with operations for seamless customer experiences.
- Handling inquiries, quotes, escalations, and equipment breakdown support.
- Managing details, schedules, and building strong customer relationships.

About you

You are passionate about customer service, thrive in a dynamic environment, and want to be part of a family-oriented company that values growth and innovation.
- Dedication to exceptional service and strong customer focus.
- Proficiency in communication, MS Office tools, and problem-solving.
- Detail-oriented, adaptable, and skilled in multitasking.
- Motivated to excel in a phone-based role, with administrative expertise.

**Why join the family**

We are Australia and New Zealand’s largest family-owned equipment hire company. Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.

We offer great Benefits & Rewards such as;
- Profit Share bonus
- Paid Parental Leave
- Extensive training and development throughout your career with us
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Access to our employee benefits program including discounts on insurance, eye care, travel and more
- Annual Awards night, Team BBQs and many other fun social events


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