Group Admissions Coordinator

1 week ago

Perth, Australia St John of God Health Care Full time

Your role at St John of God Health Care

You will be responsible for the overall coordination of the Informed Financial Consent (IFC) team and leading the broader Admissions service. You will ensure the delivery of a high performing and patient centric admissions service.

With a strong focus on service excellence and compassion, you will engage with patients, hospitals and external providers to enhance processes, address challenges, and support a sustainable service.

The Position- Lead and develop the Informed Financial Consent team, ensuring patients are provided with clear, timely, and accurate information on their health fund cover and potential out-of-pocket costs.- Oversee the team’s handling of complex queries relating to health fund contracts, eligibility rules, and patient billing.- Implement and maintain initiatives to promote and achieve a culture of service excellence and build a sustainable employee engagement and stakeholder satisfaction.- Develop and sustain positive internal and external relationships, through communication and consultation.- Undertakes regular performance appraisals for all caregiver direct reports incorporating feedback from relevant stakeholders.- Manage caregiver rosters and annual leave calendar ensuring maintenance of effective service levels to balance workload and budgetary constraints including KPI’s and Productivity.- Provide support to the team by responding to ad hoc queries and addressing, investigating or escalating any issue that may arise.

You will have demonstrated understanding of administrative procedures, patient management systems in an acute private hospital environment at a senior level, with an ability to work cohesively and collaboratively across the Admission Service team and Call Centre to enhance efficiency, quality and overall patient, doctor and caregiver experience.

Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Salary $101,492 to $110,432 per annum plus 12% Superannuation- Permanent full time position working 38 hours per week- Located at Perth CBD Kings Square office- 40% work from home option- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing- work related expenses- self-education and- additional superannuation- Employee discount on St John of God Hospital & Medical Services and Private Health Insurance- Employee support through our dedicated free Employee Assistance Program (EAP)- A healthy work-life balance through flexible work options, additional purchased leave and well-being programs- Access to a range of Lifestyle, Health & Wellbeing rewards and discounts- Paid Parental Leave- End of trip/shower and bike facilities- Close to public transport

For enquiries contact Cian Breen, National Manager Admissions on (08) 6116 0671

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