Operations Executive

2 days ago

Melbourne, Australia Marsh Full time

**Operations Executive - Insurance Operations.**

**About the role**:
An exciting opportunity has become available to work in the **Marsh** Client Operations team in **Melbourne**. The role provides a great career foundation or step into insurance broking operations.

This motivated and highly professional team are looking for an individual committed to excellence in their work and with a passion for learning the industry. If successful, you will assist across all aspects of client service including administration and technical support.

**Position Purpose**:

- Ensures timely and accurate production/processing of relevant documents/information (includes report preparation).
- Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives.
- Adheres to Company policies and performance standards.
- Updates reports based on predefined templates on a regular basis to ensure accurate entry.
- Maintains a basic understanding of the core aspects of relevant Insurance and related legislation.

**Key Responsibilities**:
As an Operations Executive you will support the client facing Brokers. Some of the key responsibilities include:

- Providing support to client facing brokers by delivering timely and accurate production of insurance documentation and client billing.
- Developing your technical expertise in all major classes of insurance and Marsh’s specialist services.
- Building and maintain strong working relationships with internal and external stakeholders.
- Contributing to the achievement of Marsh Client Operations Service Level Agreements and key performance indicators.
- Collaborating with colleagues throughout Marsh business to deliver a high standard of Client experience.

**Competencies requirements**:
This role will suit a detailed focused, energetic team player who enjoys a performance focused environment who is looking to take a step up in their career into the insurance industry.
- Insurance or financial services exposure within an operations role would be highly advantageous but not mandatory.
- Experience within a busy administration role within an office environment.
- Intermediate level competency using Microsoft Office (Word, Excel, Outlook and PowerPoint).

**About Marsh**:

- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

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