IT Support Officer

9 hours ago

Brisbane, Australia Corporate Travel Management Full time

**ABOUT CTM.**:
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.

CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world**ABOUT THE ROLE.**:
This role will support IT Service Desk operations and provide end user support.
- We believe this role at CTM is a fantastic opportunity for somebody who is keen to grow with us, as we continue to make investments in technology. CTM is founded on innovation (through technology and beyond) so you will certainly be exposed to more than just 'the norm’.- You will be working closely with the ICT Manager - Australia and New Zealand, the IT Support Coordinator, IT Support Officers and the wider IT team in supporting CTM staff across all our Australian and New Zealand offices.**KEY RESPONSIBILITIES.**:

- Assist with the general IT Support of CTM Staff in AU/NZ as a member of the IT Support Team.
- Perform general proactive onsite maintenance of IT systems, network and communications infrastructure across the business as advised by the ICT Manager - ANZ.
- Ensure that IT controls and processes relating to cybersecurity are followed and maintained.
- Prepare documentation of procedures to be used as a reference knowledgebase.
- Provide a high level of customer/client service.
- Ensure IT Support requests that are logged in the helpdesk system are actioned within required timeframes.
- Answering ticketing enquiries according to the Service Level Agreement.

**SKILLS AND EXPERIENCE.**:

- Bachelor Degree in IT or related discipline or equivalent experience
- Relevant vendor certifications
- Outstanding customer service
- Exceptional verbal and written communication skills
- Experience deploying and securing end user services and a solid understanding of modern cybersecurity technologies and requirements within an enterprise technology environment
- Experience troubleshooting desktop and laptop hardware problems
- Experience supporting Windows 10/11, Office 365, Microsoft Teams, Active Directory, and Group Policy
- Experience with cloud-based SaaS Productivity platforms, such as Office 365
- Experience with Anywhere365 UCC, Microsoft Teams E5 calling plans, Azure AD and Intune would be highly regarded

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