Client Services Officer

2 days ago

Bentleigh, Australia Homestyle Aged Care Services Full time

**Homestyle **has cared for older Victorians for over 30 years. With 11 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do to put residents first through living our values of Compassion, Dignity, Quality, and Respect.

**About the Role**

We are currently seeking an experienced Client Services Officer to manage the admissions administration across our 11 homes, with a focus on our 5 homes in the Eastern Suburbs. This is a full time role working Monday to Friday and will see you liaising with families to provide quotes and agreements for their loved ones coming into care.

**Responsibilities**
- Discuss and explain in detail the financial obligations of aged care with the consumer or representative
- Compilation and distribution of the residential agreement and ensure return of executed agreement before admission
- Support and backfill the Customer Relationship Officer roles
- Administration support to the Group Client Services Manager

**Skills and Requirements**
- Demonstrated high level of customer service and communication
- Demonstrated ability to build rapport and show empathy
- Ability to work with financial data
- Ability to understand legislation and policy documents
- Experience in a similar role (desirable)
- Experience with Microsoft at an intermediate level
- Strong attention to detail
- Current police check (vulnerable/ aged care specific less than 12mths old)
- COVID vaccination

**Culture and Benefits**
- A supportive team environment
- Flexible working hours
- Ability to upskill & further your career
- Industry competitive salaries
- Confidential access to our Employee Assistance Program

**Come and join the team at Homestyle

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