Technical Customer Support

5 days ago

Melbourne, Australia gallagher Full time

**About Gallagher**

Since 1938, we’ve been helping farmers to harness the power to farm by delivering world-leading animal management solutions, that enable customers to operate responsibly, productively, and profitably. We lead the market in electric fencing, weighing and electronic identification (EID), data collection, and wireless water monitoring systems.

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families.

**The Opportunity**

At Gallagher, our customers are our inspiration and the focus of all our decisions and actions. The Customer Service (Support) team plays a crucial role in helping us achieving customer success - from the first point of contact with our customers, right through the duration of their experience with support delivery.

We have a great opportunity for someone with a keen interest in electronics and/or Agricultural Technology to join theteam and help us surpass the expectations of our resellers and customers every day. This is a hybrid role that will see you building strong relationships with our customers(both existing and future) by identifying their pain points, solving problems and guiding them through their customer support journey.

**The Fit**
- Strong relationship skills and the ability to connect with people from all walks of life - whether they be farmers, territory managers, or logistics people.
- Customer service experience, with a focus on customer-centric language.
- Strong hands-on mechanical and/or electronic skills.
- The technical ability to handle simple electronics and software issues.
- Strong computer skills, including Microsoft Office suite, and experience with SAP (or similar ERP system).
- The ability to define and document best practice process and develop work instructions.
- A willingness to work in a team environment, curiosity and a “can do” attitude.
- To be ready to join an organisation that’s passionate about improving farm life for our customers, their livestock and the land they’re working on day to day.

**Why Gallagher?**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront of everything we do. We value work-life balance and prioritise the well-being of our employees. We also offer:

- A chance to be part of a fun and supportive team.
- Central, easily accessible and modern offices - based at our awesome Customer Service Centre in Epping, Melbourne.
- Competitive salary and bonus opportunities.
- An opportunity to be part of a global company with extensive careers options across multiple industries and professions.

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