Technical Customer Support

2 weeks ago

Melbourne, Australia Neota Full time

**Requirements**:
**Responsibilities**:

- Respond to, track and triage support inquiries with a high-level of empathy and customer service
- Build and maintain expert systems (programming experience not required, but a penchant and familiarity with technology and solving technical problems is a strong advantage)

**Qualifications and Skills**:

- 2-4 years of professional services experience. Experience within a technical or high-level support role is a plus, but not required
- Computer skills/technical background
- Experience in client-facing role
- Experience with product documentation and training a plus, but not required
- Bachelor’s degree. Master’s degree is a plus, but not required

**Professional Skills**:

- Excellent attention to detail
- Desire to define, document, and improve internal processes relating to the position
- Proven ability to work creatively and analytically in a problem-solving environment
- Ability to work collaboratively across teams and functions
- Desire to work in an information systems environment
- Excellent written and oral communication and interpersonal skills
- Agility in managing and adapting to change in a small growing company and culture
- Self-starter

**Additional skills, a plus**:

- Experience or classes in math, logic or programming
- Demonstrated leadership in professional setting
- Demonstrated teamwork and collaboration in a professional setting

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