Technical Customer Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeProblemSolving Full time $121,690 - $154,114
Support Engineer Position Overview

HashiCorp seeks a highly skilled customer-facing engineering professional to join its Runtime Support Engineering team.

  • Tackle incoming support requests via Zendesk within SLA, including high-severity urgent cases.
Key Responsibilities:
  • Solve sophisticated issues related to Consul and Nomad products.
  • Independently work to find viable solutions.
Requirements:
  • At least 5 years of Support Engineering experience.
  • A minimum of 6 years DevOps Engineering, Software Engineering, or System Administration experience.
  • Experience with Consul or other service mesh is a huge plus.
  • Excellent problem-solving, analytical, and troubleshooting skills.
  • Strong written and verbal communication skills—technical writing experience a plus.
Our Ideal Candidate:
  • Highly motivated individual who can thrive in a fast-paced environment.
  • Excellent interpersonal and communication skills.

At HashiCorp, we value innovative thinkers who are passionate about delivering exceptional customer experiences. If you're a strong problem-solver with excellent technical skills, we'd love to hear from you

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