Retail Channel Specialist

Join the change. Together, we’ll make history

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

We’re excited to offer a newly created full time opportunity for a passionate and driven team member to step into the role of Retail Channel Specialist within our Consumer Growth team.

As a Retail Channel Specialist, you will play a pivotal role in expanding AGL’s residential and SME customer base through our strategic retail partnerships (including The Good Guys). You’ll be responsible for coordinating and managing sales campaigns, ensuring compliance, and driving value-centric growth initiatives.

This role is ideal for someone who is passionate about customer acquisition, channel optimisation, and stakeholder engagement, thrives in a collaborative, agile environment and is ready to take the next step in their career.

Key Responsibilities- Drive Customer Growth: Lead sales initiatives to meet performance and quality targets.- Campaign Management: Deliver and monitor sales campaigns through retail partnerships, ensuring alignment with best practices and compliance standards.- Channel Optimisation: Enhance customer value, NPS, digital adoption, and multi-product outcomes.- Compliance Oversight: Maintain a robust compliance framework across all sales activities.- Digital Enablement: Collaborate with digital teams to implement solutions that empower retail partners.- Stakeholder Engagement: Build and manage relationships with internal and external stakeholders to ensure campaign success.- Performance Reporting: Generate regular reports on sales performance, campaign effectiveness, and partner metrics.

Qualifications & Experience:
- Proven experience in sales, partnership management, or growth-related roles.- Strong leadership and stakeholder management skills.- Proficiency in data tools such as Excel and BI reporting.- Excellent problem-solving and analytical abilities.- Outstanding communication and interpersonal skills.- Customer-first mindset with a focus on service excellence.- Innovative thinker with a continuous improvement approach.- Understanding of compliance and quality assurance standards in sales operations.

Why Join Us?

At AGL, we live by our values:
Bring on tomorrow. Can do. Will do. Be safe. Be supportive.
You’ll be part of a collaborative, agile environment where your ideas matter and your growth is supported. We’re united by purpose, empowered to act, and obsessed with delivering value to our customers.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location

Docklands VIC 3008

Job Family Group

Sales