Incident Response Officer

6 days ago

Melbourne City Centre, Australia Department of Education Full time

**About the Department**

A great education for every child and young person, so they can thrive now, and in the future, for a fairer, smarter and more prosperous state. Enjoy a career that makes a difference by helping to shape the education experience for Victoria.

**About the Division**

The Security and Emergency Management Division's purpose is to lead security and emergency management functions for the Department and lead and support educational communities to be physically and psychologically safe through the provision of expert advice and support services.

**About the Unit**

The Security Unit operates the department's 24/7 Incident Support and Operations Centre responding to alarm and CCTV activations in schools and actioning work orders for the installation and maintenance of the alarm system.

**About the role** - 7 Casual positions available

Working as part of a team in a 24/7 shift work environment, the Incident Response Officer monitors security for over 1500 schools across Victoria. You will be responsible for making a real impact to continuity of learning and safety by monitoring alarms, responding to incidents, raising work orders and other response services to minimise the loss or damage of school equipment and infrastructure.

**Key Duties**
- Interpret alarm activations and exercise judgement in dispatching security service providers and/or police
- Actively contribute to a positive team environment and culture
- Coach, mentor and train more junior incident response officers
- Oversee more complex security related issues
- Liaise with security service providers and school leaders regarding alarm activations and other security and safety incidents.
- Liaise and provide support with alarm system technicians working on sites
- Liaise with other emergency services in relation to emergencies at schools
- Preparing and disseminating Incident Reports
- Have additional responsibility in portfolios within the Unit, as assigned by team leaders/managers

**Why Work With the Department of Education?**
- Meaningful work that actually makes a difference
- Career progression opportunities
- The Department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity.
- Employee Wellbeing Support Services available to all department staff

**How to Apply**

Applicants are required to submit a CV, cover letter summarising their skills and experience (no more than two pages), and a short statement addressing the Key Selection Criteria.

**Further Information**

Applicants requiring adjustments can contact the nominated contact person.

Applications close 11:59pm on Friday 16 May 2025.

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