Transport and Install Manager

**Company Description**
At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award-winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology, and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

Winning Services, operating nationwide, offers world-class delivery, installation, and warehousing for our whitegoods, homewares, and 3PL partners. As we invest in the latest technology and equipment to expand our comprehensive coverage and legendary service to our customer base, our team members consistently deliver the best shopping experience, as evidenced by our impressive net promoter score of 81.1.

Reporting to the State Operations Manager of Winning Services, you will be responsible for leading and inspiring our WA delivery and installation team. In this role, you will drive your team to ensure we deliver on our mission to provide the best shopping experience in the world. Every action, decision, and step you take will always focus on safety, service, and cost—in that order.
- Lead the delivery and install teams in WA, including supervisors and driver trainers.
- Mentor your team and keep everyone aligned with our strategy and customer focus.
- Set your team up for success with training, inductions, and an open, trusting environment.
- Improve processes, efficiency, and safety to boost the Net Promoter Score.
- Support new tech rollouts and ensure compliance with standards and safety.
- Motivate the team to hit KPIs and support individual growth.
- Handle performance reviews and disciplinary actions when needed.
- Plan fleet capacity, solve issues with the Head of Customer Experience, and build strong relationships with internal stakeholders while cutting costs and driving growth.

**Qualifications**
- Proven track record in developing and managing engaged, high-performing teams
- Strong technical knowledge in transport and trade skills
- Extensive problem-solving ability
- Experience managing budgets and reducing business costs
- Excellent people leadership skills with a proven track record of improving productivity
- Strong safety focus
- Excellent written and verbal communication skills
- Strong influencing and leadership skills
- Results and target-driven with a proactive, can-do approach
- Intermediate computer skills, including Microsoft Office/Google Workspace programs and the use of large ERP/WMS/TMS systems

**Additional Information**
- Permanent full-time position.
- Monday to Friday 5:30am - 1:30pm
- Free onsite parking.
- Indulge in a monthly Team meals, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.

**Benefits**
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.
- Access to an employee assistance program (EAP).

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