Application Support Analyst

**Company Description**
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders

**Closing date: 11th September 2025**

Please note Rest does not accept speculative resumes from recruitment agencies
- ** Permanent career opportunity**:

- ** Sydney or Melbourne based**:

- ** Great team culture and Genuine hybrid work environment**

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

**Primary Purpose**
ensuring alignment with business goals, managing stakeholder relationships, overseeing vendor

Key Accountabilities/Responsibilities

**Application Support Activities**

**Vendor Governance**
- Establish and manage relationships with software vendors and service providers.
- Oversee vendor performance to ensure adherence to service level agreements (SLAs) and contractual obligations.

**Stakeholder Management**
- Negotiate and manage expectations to ensure the delivery of solutions that align with business objectives and user needs.

**Documentation and Reporting**
- Document system configurations, procedures, and support activities to facilitate knowledge sharing and continuity
- Generate reports on system performance, capacity management, disaster recovery, and support metrics for regular review as per associated standards
- Maintain an up-to-date knowledge base, including lessons learned and best practices for future reference.

**Qualifications**
- Bachelor’s degree in computer science, Information Technology, or a related field is preferred. However, equivalent experience or relevant certifications can also be considered.

**Required Skills and Experience include**:

- Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues.
- Excellent communication and interpersonal skills, with experience in managing stakeholder expectations.
- Understanding of ITIL or similar frameworks for IT service management.
- Experience with vendor relationship management and governance.
- Familiarity with process mapping tools and methodologies would be advantageous
- Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
- Strong time management skills to meet deadlines and resolve critical issues promptly.

**Additional Information**
Our benefits have been designed so you can tailor your experience with us and include:

- Personal and professional development opportunities
- ** Hybrid working**:

- Purchase leave scheme and gender neutral 16 weeks paid parental leave
- Super Contribution Continuation for 12 Months of parental leave
- Linkedin Learning
- Income Protection Insurance
- Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)
- ** Rest Stops - meeting free breaks**
- Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best. _

**Please note only people with the right to work in Australia will be considered.**
- _Funds under management as at 30 June 2024. Rest is recognised as a _Responsible Investment Leader_ by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022._