Broker Commissions Officer

**About the Role**
Join BOQ Group in a 12-month contract as Broker Commissions Officer As the Group continues with their exciting transformation, this role will form an additional headcount to support our financial operations.

This role is accountable for managing the payment of Broker Commissions and actioning communications from Broker, Business Development Managers and Aggregators within agreed service level agreements. Furthermore, the role is accountable for all changes to commission schedules within the commission system.

Key responsibilities:

- Manage Broker Commissions and ensure payments are made in line with contracted timelines
- Assist in managing the vendor relationship with commission system database supplier
- Maintain the broker commissions mailbox to ensure that communications and requests from Broker BDM’s, Aggregators and Brokers are actioned in a timely manner, making their experience a favourable one
- Matching and reconciliation of data to ensure commissions payments are correct
- Manage commission schedule changes in commission system as they arise
- Ensure all commission payments are reflected correctly in the general ledger
- Provide commission reporting to Aggregators and relevant BOQ stakeholders

**About you**
- A good understanding of lending practices
- Financial Services expertise required
- Strong stakeholder engagement
- Excellent communication skills
- Curious mindset with a view to implement continuous improvement
- Proven experience in providing high level and efficient customer service
- Organisational and communication skills
- Good problem-solving skills

**About Us**
BOQ is one of Australia’s leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.

BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.

BOQ’s Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.

**Our Benefits**
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A ‘zero tolerance’ to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index.

**How to Apply**

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ01958