Product Support Administrator

**Dandenong South**

The Wurth Group is a private, family organisation. We strive to deliver the highest possible customer satisfaction through quality products and services. With 80,000 employees globally and revenue exceeding 20Billion Euro, we love what we do and we are proud of it.

Locally, Wurth Australia operates from a state-of-the-art building in Dandenong South. With 465 sales representatives servicing over 56,000+ customers all around Australia, we are proud to offer our customers a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.

We have an exciting opportunity for a **Product Support Administrator** to join our Product Support team based in Dandenong South. You will play a crucial role as the first point of contact for our sales force and customers, providing guidance and assistance with product-related inquiries.

**Reporting to the Head of Product, your responsibilities will include**:

- Providing 1st Tier phone support to sales staff and customers in regards to all Wurth Australia products and systems
- Escalating issues to senior team members for more detailed analysis and troubleshooting as required
- Assist sales representatives and internal sales teams to navigate their relevant sales tools, ensuring accurate technical information is communicated
- Supporting the Product Team and internal stakeholders in identifying technical issues, collecting supporting measurements, evidence and data and assisting in providing satisfactory outcomes to reported product issues and queries
- Supporting the Tool Repair team in processing quotes and invoicing as required
- Processing product report replacements, credits and advisory reports
- Assisting in general Ad-hoc Product Support duties as required

**To be considered for this opportunity, you will possess**:

- Excellent communication and organisational skills, with a focus on troubleshooting and analysing queries over the phone
- Previous experience in a customer service and / or similar role will be highly regarded
- A passion for delivering first class customer service
- Advanced computer skills including Microsoft Excel
- The ability to work as part of a team and deal with high call volumes

We are willing to provide full training to an enthusiastic and driven individual who is prepared to learn and develop themselves in their career.

**Not only do we have great coffee, some of the other great perks for working with Wurth Australia include**:

- Working for a well-established business with a strong reputation and big growth opportunities for the future
- State of the art, innovative building with free-flowing coffee
- Access to a range of online training modules to grow and develop your skills and knowledge
- Onsite Car Parking & Complimentary Staff Gym
- Monthly Birthday Celebrations
- Annual Christmas Parties
- Complimentary access to our Employee Assistance Program (EAP)
- Generous Uniform Allowances
- Great discounts on all Wurth products

**Diversity and Inclusion**

Diversity and inclusion sit at the heart of the Wurths Core Values. We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

**Culture**

We care about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199.

**No Recruitment Agencies please.