Product Consultant

7 days ago

Melbourne, Australia NAB Full time

Product Consultant
- Job number: 797154
- Primary position location: Victoria Street, VIC- Melbourne CBD, VIC, Australia
- Category: Business Analysis
- Category: Information, Communication & Technology
- Category: Product Management
- Work type: Permanent Full time
- Opening at: Jan 6 2025 at 06:00 AEDT
- Closing at: Jan 19 2025 at 23:55 AEDT

**Favourite**

- **Join this collaborative and energetic team to drive success within the Merchant Services domain**:

- **Support the vision and represent the “voice of the customer” and “voice of the colleague”**:

- **Use your passion and excellence within product to facilitate positive outcomes**

**As a Product Consultant, in the Merchant Services team,**you will:

- Act as the SME support in Merchant Service Products
- Define, refine, and prioritise the business outcomes and epic backlogs based on quantified value and strategic outcomes
- Be responsible for supporting the vision and incorporating the “voice of the customer” and ”voice of the colleague” into product strategy and roadmaps
- Collaborate with key stakeholders to gather feedback, remove roadblocks and implement change
- Be responsible for establishing and monitoring success measures
- Assess the completion of deliverables to achieve desired business outcomes
- Be a leader in improving customer complaints and focus on the experience for our customers within the product

**What you will bring**:

- Strong understanding of merchant service products and/or overall product experience
- Proven shareholder engagement and management experience
- Ability to develop productive relationships with technical and non-technical delivery
- Knowledge of Agile delivery methodologies and training
- Demonstrated examples outlining your experience being outcome focused
- Proven risk management experience
- In-depth knowledge of International and Domestic Card Schemes and Payments is desirable
- Technical expertise across tooling such as: Clarity, Grace, Confluence and frontline banking systems and knowledge
- Ability to identify and articulate customer needs
- Exceptional stakeholder management skills, and is relationship led to understand and manage business impacts/needs to achieve positive strategic outcomes

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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