Team Lead

3 days ago

Melbourne, Australia Commonwealth Superannuation Corporation (CSC) Full time

Posted: 26/08/2025

Closing Date: 07/09/2025

**Job Type**: Permanent - Full Time

Location: Melbourne

Job Category: Banking and Financial Services,Insurance & Superannuation

**Job title**:Team Lead - Superannuation Specialists

**Position Type**: Permanent

**Location**:**Open to all locations across Australia with an established home office

**About the role**

At CSC, we’re dedicated to helping our members build a secure financial future. As **the Team Lead - Superannuation Specialists**, you’ll play a key role in leading and developing a team focused on delivering high-quality, compliant and customer-first guided advice and engagement.

This is a leadership role where you’ll foster a collaborative culture, empower your team to excel, and make a real impact on the retirement outcomes of our customers.

**Key responsibilities**
- Lead, coach, and develop a team of Superannuation Specialists
- Foster a customer-first, collaborative, and high-performance team culture
- Monitor performance and KPIs, providing feedback, support and development opportunities
- Allocate and manage workflow to maintain service levels and operational efficiency
- Conduct supervision and quality assurance of customer interactions to ensure compliance
- Drive continuous improvement initiatives that enhance customer education and retirement readiness
- Work closely with internal stakeholders to ensure clear and consistent messaging across all customer touchpoints
- Ensure compliance with regulatory frameworks, policies, and best practice standards.

**What we’re looking for**
- Australian Citizenship
- RG146 qualification in General Advice (day to day appointments are not required, but coverage is valuable)
- Strong coaching and training skills, with the ability to support and develop experienced team members
- Excellent organisational, collaboration and communication skills
- A professional, flexible, and adaptable approach to leadership
- Experience handling advice escalations
- Commitment to compliance, quality assurance, and ensuring CSC’s frameworks and tools are applied effectively

**Why join CSC?**
- Step into a brand-new leadership role with the chance to coach and mentor a team of professionals, helping them grow and succeed
- Opportunity to work across multiple teams and build broad exposure across CSC’s advice and engagement services
- Be part of building processes and driving improvements that shape the future of CSC’s customer engagement
- This role offers flexibility to suit your life, with hybrid or fully remote options based on your location

**What you’ll get in return**

**A career where you belong**

At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We’re proud to be an equal opportunity employer — and proud of the progress we’re making. Join a workplace where you can thrive, grow, and belong.
Learn more about CSC and our benefits: Careers

**H**ow to apply**

To apply, please submit your CV along with a short cover letter telling us why you’re interested in this role, what makes you a strong fit, and one interesting thing about you — whether it’s a hobby, passion, or something that sets you apart.

**Applications close**: Sunday 7 September 2025

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