Team Lead

7 days ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

Melbourne

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH98505_1676002021

**Contact**

Anita Fonseka

**Posted**

4 days ago

**About the role**

The Customer Service Team Lead is responsible for the day-to-day management of a team of up to 15 Customer Service operators.

It is a 6 months contract role with possible extensions.

**Key Responsibilities**
- Allocate workload to the team members
- Progress reporting
- Draft project reports and briefings to the management team and key stakeholders
- Contribute to successful delivery of programs and projects

**Required**:

- Strong customer experience or operations experience
- Experience leading teams
- Experience working in a dynamic and fast paced environment
- An understanding of the retail energy market and regulatory experience
- Great stakeholder engagement and ability to build trust and rapport
- Excellent communication skills

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