Team Lead

2 weeks ago

Melbourne, Australia Computershare Full time

**Location**:Melbourne, Yarra Falls (Hybrid)
**Duration**:12 Month Contract

This is a hybrid position based in Yarra Falls office. We’re committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.coM/Flex.

**We give you a world of potential**

Global Core Operations (GCO) provides service delivery to clients and their account holders worldwide for functions that support all of Computershare’s global lines of business.

Service delivery functions include client event management, customer support, recordkeeping, asset custody, dealing and transaction processing. Services will be delivered across our global footprint and supported by underlying technology that enables optimization of execution.

**A role you will love**

The role of a Team Lead is to achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of Quality Assurance Coaches to deliver departmental KPI's, targets and objectives.

**Your key accountabilities**:

- Lead and motivate a team
- Provide clear and concise direction, support and guidance to the team through effective coaching and strong leadership
- Support the team with their career aspirations, working with them on their personal development plans
- Conduct development reviews and recommend training and development plansDeliver all departmental KPI's, achieving set targets and objectives within the inbound, all ancillary areas, outsource and overflow services.
- **What will you bring to the role?**

Extreme leadership is key for the success of this role. Being able to lead by example and thrive in leading a strong and successful team/department.

**Some other key experience you’ll have**:

- Excellent attention to detail.
- A high level of initiative, tackling problems in a methodical and logical manner.
- A passion for providing quality and efficiency.
- Proven contact centre experience or line management experience
- Experience with direct reports

**Rewards designed for you**

**Flexible work**to help you find the best balance between work and lifestyle.

**Health and wellbeing**rewards that can be tailored to support you and your family.

**Invest in our business**by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

**Extra rewards**ranging from recognition awards and team get togethers to helping you invest in your future.

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