Client Service Manager

We are Cirka, a rapidly growing Australian business. Over the last 35 years we have developed into a multi-faceted business partner, delivering quality cleaning and facility services at international sporting events, iconic entertainment venues, premium commercial properties, and national retailers.

**Opportunity for you..**

We are looking for a driven and collaborative individual with strong stakeholder management skills to join Cirka as Client Service Manager. This position is responsible for maintaining a high level of customer service and is based in Adelaide.

**Some of your key responsibilities will include**:

- Lead and manage the cleaning operations team.
- Work according to set budgetary constraints thereby retaining profitability.
- Develop new business opportunities and assist in the completion of quote preparation and/or tender responses as identified, including proactive follow up.
- Provide timely and accurate information and approvals to ensure employees are paid in accordance with the relevant awards and according to duties/hours of work.
- Complete monthly reporting requirements as per contractual or business requirements.
- Conduct cleaning inspections in accordance with agreed inspection plan(s), ensuring outcomes are reported and any actions closed out within agreed timescales.
- Build and maintain excellent internal and external relationships, leveraging relationships through existing clients and contacts.
- Undertake full contract reviews of any client as directed by the General Manager.
- Manage and lead employee performance and/or conduct issues.
- Work with the Return to Work Coordinator in the management of employee injuries and / or illnesses.
- Ensure all cleaning operations team members’ complete a Cirka and client site induction and any regular or identified training requirements.
- Carry out any appropriate actions to ensure team member adherence to company policies and procedures in accordance with legislative requirements.

**To be considered for this role it is essential that you can demonstrate**:

- Experience of cleaning service operations including contract management.
- Experience managing a team, including the management and coordination of employees through rostering, redeployment, delivering training and toolbox sessions, addressing performance and/or employee issues.
- Experienced in completing regular quality / service delivery inspections and able to work from complex instructions and procedures, identify issues and resolve problems.
- Experienced in completing incident investigations with a good understanding of the return to work process and employer’s injury management obligations.
- Good understanding of financial processes, including purchasing, managing operations within budget and completing analysis on basic financial data.
- Experienced in completing audits, hazard identification and risk assessments including Safe Work Method Statements
(SWMS).
- An effective team player, with ability to adapt and change in a growing business environment, and support others to achieve individual and business targets.
- Excellent customer service skills and experienced in working with and resolving issues for employees at all levels within the business.
- Strong verbal and written communication skills, and a skilled trainer and presenter.
- Strong computer skills in Microsoft Office suite and experience working with online document management and auditing systems.

**CirkaPerks**

We treat our people with respect and appreciate their hard work in jobs where expectations are high. Our team is the centre of our business, and we are continually looking for ways to provide benefits that support your life, not just your working life.
- Comprehensive TRP (Total Remuneration Package) consisting of base salary + superannuation + company vehicle, participation in Cirka bonus scheme, mobile phone & laptop. Salary commensurate with experience.
- Exclusive access to discounts and cashback with 100's of retailers, so you can save money every day.
- Access to the CirkaPerks Wellbeing Centre where you can access a vast library of fitness videos, healthy recipes and articles to help you, no matter where you are, in your wellbeing journey.
- Lead your own development with access to CirkaDevelop our online training portal where you can access over 100,000 courses to learn a new skill or expand on your current knowledge.