Service Management Analyst
1 week ago
**About the Company**
Our client is a large multinational Systems Integrator, which is a leading global information technology company that specialises in developing high-performance solutions with a focus on security.
**About the Role**
The role involves overseeing, facilitating, and administering ITIL-based service support and technical account management for incident ownership and customer account management on a 24x7 basis. The primary responsibilities include managing and overseeing service delivery processes such as incident management, Major Incident Management, problem management, request management, change management, and service level management. Additionally, the position requires coordinating resources, managing customers, resolving technical disputes, and communicating with stakeholders at various levels during services engagements from tactical (incident based) to strategic.
**About You**
This person is responsible for serving as the primary point of contact for process-related inquiries and facilitating process-related meetings. They ensure that contractual service support requirements are effectively managed and coordinate problem-solving efforts among support teams. The individual collaborates with other team members to ensure consistent delivery, presents operational reports to customers, and facilitates standard processes. They also compile and analyse data related to service level compliance, provide training and mentoring to functional teams, conduct workshops, and review trend analysis to eliminate recurring issues. Lastly, they work closely with Service Delivery Managers to monitor SLA performance.
**To be successful you will need**
**To Apply
-
Operational Analyst Level 6
1 week ago
Canberra, Australia Australian Secret Intelligent Service Full time**Operational Analyst** **Level 6** **$102,168 - $117,746 plus superannuation ASIS is Australia’s foreign intelligence collection agency. We collect and distribute secret foreign intelligence, information which would be otherwise unavailable to Australia, to protect Australia and its interests. ASIS works closely with other members of the National...
-
Canberra, ACT, Australia Softtest pays pty Full time $100,000 - $120,000 per yearJob Description: Australian Citizens residing in Australia only respond. must have NV1 clearance.Mandatory Criteria Must have a minimum 5 years experience in undertaking the same or similar role for an organisation of the same or similar size and complexity as Services Australia. Systems and/or business analyst experience with Commonwealth agencies /...
-
Aps4 Service Desk Analysts
2 days ago
Canberra, Australia Comcare Full time2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...
-
Service Desk Analysts
2 days ago
Canberra, Australia Davidson Group Services Full time**Join Our Dynamic Team as a Service Desk Analyst!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients. **About the Role** As a Service Desk Analyst, you...
-
Service Desk Analyst
4 days ago
Canberra, Australia HAYS Full timeSeeking a motivated Service Desk Analyst to provide support to a geographically dispersed network. **Your new company** **Your new role** As the Service Desk Analyst your day-to-day role will be supporting the Service Desk Manager in the administration of matters relating to provision of planning and delivery support activities, this includes...
-
Operations Analyst Executive Level 2
5 days ago
Canberra, ACT, Australia Australian Secret Intelligent Service Full time $171,497 - $202,365 per yearOPERATIONS ANALYSTExecutive Level 2Salary Range: $171,497 - $202,365ASIS is Australia's foreign intelligence collection agency. We collect and distribute secret foreignintelligence, information which would be otherwise unavailable to Australia, to protect Australia and itsinterests.ASIS works closely with other members of the National Intelligence Community...
-
Service Desk Analyst
1 week ago
Canberra, Australia EDT Networks Pty Ltd. Full time**Service Desk Analyst Wanted** **6 months (12 month extention) $630 - $635 per day** We have been asked to seek a highly motivated and customer-focused team to join our clients Service Desk. As a Service Desk Analyst, you will be responsible for providing technical support to our clients, resolving incidents and requests in a timely and efficient...
-
Service Desk Analyst
14 hours ago
Canberra, Australia Centorrino Technologies Pty Ltd. Full timeJoin Centorrino Technologies: Your Future in Tech Starts Here! At Centorrino Technologies (CT), we’re not just about technology; we’re about building a thriving community. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, boasting an incredible eNPS score of 68. We’re...
-
Service Desk Analysts
2 weeks ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0667**Title**: - Service Desk Analysts - MULTIPLE - FED GOVT**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6 Months + 12 month**Description**: - **Prominent Federal Government Department**: - **Initial 6 month contract + 12 month extension options**: - **Lucrative and...
-
Service Desk Analyst
5 days ago
Canberra, Australia Primacy Full timeService Desk Analyst Location: Canberra **Responsibilities**: - Diagnose and resolve technical issues related to hardware, software and network problems - Escalate more complex issues to second-level support as necessary - Document all incidents and service requests in the ticketing system - Monitor and prioritize the ticket queue to ensure timely...
