Team Leader

2 days ago

Melbourne City Centre, Australia Court Services Victoria Full time

About us
VCAT is part of Victoria's justice system and is a tribunal that serves the community by resolving civil disputes and making decisions in human rights and guardianship cases. We hear and decide over 85,000 cases a year across Victoria.
About the role
The Residential Tenancies Division receives around 40,000 disputes a year and have the highest backlog as a result of the pandemic. The backlog recovery program was established on 1 December 2021, with the aim of reducing the Residential Tenancies list backlog to the maximum extent possible. This role and the RT Case Management Team - Backlog Recovery, was developed as part of the program and works alongside the business-as-usual registry team.
The Team Leader is primarily responsible for leading, supporting and developing the case management team, comprising of three administrative officers. This will cover tasks such as:

- preparing referrals to registry, Tribunal Members and stakeholders
- exercising quasi-judicial and statutory delegated functions to close resolved matters, identified throughout the completion of backlog initiatives
- listing of backlog cases for hearing
- monitoring reports to continuously bring forward the lodgement date of our oldest cases
- be a point of escalation for Member enquiries relating to backlog files.

In addition, under the direction and guidance of the Deputy Registrar Backlog Recovery and Registrar, the Team Leader is also responsible for assisting with identifying cases suitable to refer through different backlog initiatives.
About you
We are looking for someone who is results driven, adaptable and a people leader.

**To ensure your success in the role you will**:

- have a demonstrated ability to plan and prioritise own and team tasks in a fast-paced environment with exceptional attention to detail
- be a highly organised, committed, and resilient emerging leader
- have a proven ability to build strong relationships with staff, members and stakeholders to understand and deliver on service needs
- have well-developed computer literacy
- be able to manage numerous competing priorities

**What we can offer you**:
This is an exciting time to be a part of VCAT. We support our people to do their best work by offering continuous professional development, flexibility to maintain a great work-life balance and opportunities for personal growth and career development.
How to apply
- resume
- a short covering letter

For further information on the position, please see the attached position description.

**Other Information**:
Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.

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