Team Leader
4 days ago
***:
Team leaders provide professional advice and direction regarding the resolution of a broad range of complex and sensitive matters in relation to the regulation of registered health practitioners.
In general, Team leaders lead, motivate and support a small team to ensure we meet our performance standards within our Service Charter. Team leaders typically lead a team with a specific function, such as the early resolution of matters, investigating complex complaints and conducting reviews or own motion investigations into systemic concerns.
All Team leaders must have the capability to move seamlessly across all of our office's functions and contribute to the achievement of our strategic goals.
**Are you**:
- a leader who can motivate a team to meet high standards?
- a confident decision maker with experience working in an oversight entity?
- an effective and confident communicator with excellent written and verbal communication skills?
Accountabilities
- manage the intake and assessment of new complaints and enquiries received by the NHPO, including by rostering staff to answer phone calls and respond to written correspondence. This may include liaising with other Team leaders to ensure adequate coverage due to staff absences.
- In partnership with their manager and other Team leaders, oversee the management of complaints, enquiries and FOI matters received by the NHPO. This includes ensuring all enquiries, complaints, FOI matters are:
a) recorded in the NHPO's case management system, including accurately saving documents and other relevant information
b) responded to within the NHPO's service standards and individual performance targets.
- Where applicable, lead, motivate, and support a small team by:
a) providing professional advice and direction to staff in relation to the effective management of a broad range of complex and sensitive matters, having regard to law, good practice policies and procedures and delegated powers
c) being available to manage escalated phone calls when staff are communicating with individuals who have complex concerns or are exhibiting unreasonable behaviour
- Provide leadership by supporting team members to achieve their potential, including by:
a) providing orientation and training for new staff and managing the transfer of knowledge when staff exit
b) developing annual performance development plans with team members
c) providing timely and constructive feedback to team members, to enable the completion of tasks within agreed timeframes
d) assisting with the recruitment of new team members.
- Work in partnership with their manager and other Team leaders to ensure co-operation between staff, the most effective use of resources and consistency in approach.
- Liaise with stakeholders to obtain information and documentation required to support our work and the workflow between different teams.
Mandatory Vaccination Policy
**HOW TO APPLY**:
For this position, you are not required to address each of the key selection criteria in a separate written document.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
For further information please visit the Department of Health
-
Team Leader
2 days ago
Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time**THE ROLE** The Team Leader is responsible for leading the team to meet legislative and operational activities surrounding the authorisation and approval of restrictive practices and systemic and individual clinical reviews for people with a disability as defined in the _Disability Act 2006_. **ACCOUNTABILITIES INCLUDE** - Lead a team in providing or...
-
Team Leader
2 weeks ago
Melbourne City Centre, Australia Department of Health Full time***: The Team Leader provides leadership to a team charged with leading and contributing to the development of state-wide and community level preventive health policies and programs. The team has a focus on obesity prevention, child health and wellbeing and place-based prevention, and monitoring and evaluation that support the long-term improvement of...
-
Team Leader Operations
4 days ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full timeUtilise your leadership skills to manage an operational team. - Ongoing, full-time role based in Melbourne. - VPS Grade 4: $90,067 - $102,192 plus superannuation. The Department of Justice and Community Safety (the department) is seeking a Team Leader Operations to provide a critical role within Corrections Victoria. About us The Sentence Calculation and...
-
Tour Leader
3 weeks ago
Melbourne, Victoria, Australia Supplier Tour Leader Full timePrivacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology.Tour Leader (CEO) -...
-
CIP Team Leader
2 days ago
Melbourne City Centre, Victoria, Australia Victorian Government - Department of Families, Fairness, and Housing Full time $90,000 - $120,000 per yearTHE ROLEThe Central Information Point (CIP) was formed following a recommendation of the Royal Commission into Family Violence in order to protect victim survivors of family violence.The CIP CP Team Leader (TL) will be part of a team employed by Family Safety Victoria (FSV). The CIP Team Leader will work in a multi-disciplinary team co-located in the CIP...
-
Team Leader Brand Communications
6 days ago
Melbourne City Centre, Australia HAYS Full timeSeeking Passionate Community Focused Team Leader to Manage a Positive Council Image **Your new company** You will be working with One of our larger City Councils assisting an established and professional team that are seeing a new Team Leader to manage their Brand Communications. This Council are focused on constantly upskilling, educating and advocating...
-
Team Leader Payroll
2 days ago
Melbourne City Centre, Australia Parks Victoria Full timeEnjoy a healthy work-life balance - Competitive Salary + Superannuation + Range of employee benefits - Thrive in a supportive and motivated team culture - Regular travel to our Morwell-based Payroll support team is required **About the Role**: As the Payroll Team Leader at Parks Victoria, you will oversee the payroll team, ensuring accurate and timely...
-
Justice Officer Team Leader
1 week ago
Melbourne City Centre, Australia Department of Justice and Community Safety Full time**Lead a team of Justice Officers**: - **Great opportunity - Fixed term, full time position until 23 February 2026**: - **VPS Grade 3: $79,122 - $96,073 plus superannuation** **About the Business Unit**: The Justice Officer Team Leader leads a team of Justice Officers at the Melbourne Justice Service Centres, and is responsible for the efficient delivery...
-
Team Leader, Payroll Operations
7 days ago
Melbourne City Centre, Australia Department of Jobs, Skills, Industry and Regions Full time**Team Leader, Payroll Operations** - _Salary: $113,022 - $136,747 (Plus Superannuation)_ - _Fixed term: Until December 2025_ - _Usual hours of work: Full time (flexibility may be available)_ - _Usual work location: 121 Exhibition Street, Melbourne (flexibility may be available)_ **The Role** The Team Leader Payroll Operations is accountable to the...
-
Team Leader Payroll
2 days ago
Melbourne City Centre, Australia Parks Victoria Full timeEnjoy a healthy work-life balance - Competitive Salary + Superannuation + Range of employee benefits - Thrive in a supportive and motivated team culture In this role you can either be based in our Morwell office full-time, or work from Melbourne CBD with regular travel to Morwell being required to provide support to the team based there. **About the...
