Administrative Officer X 2

15 hours ago

Melbourne City Centre, Australia Court Services Victoria Full time

**About Us**

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdictions own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

**VCAT**

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

Working at VCAT means enjoying a strong sense of purpose and engaging in meaningful work every day.Our people also receive a variety of rewarding benefits with a focus on your professional development.

**About the Role**
- Identify customer needs and assist them in accordance with VCAT service and quality standards.
- Manage your workload, act on urgent matters as a priority and escalate complex matters as required.
- Maintain effective communication with stakeholders including customers, colleagues, management, VCAT Members and other service users.
- Provide in-hearing and customer service support as requiredin accordance with VCAT's service delivery standards.

**About You**

You are focussed on providing great service and might have a background in hospitality, service delivery, administration or looking for your first role after finishing your studies. Whatever it is, if you believe the characteristics below describe you we want to hear from you
- Committed to delivering great service
- Excellent written and verbal communication skills
- Flexible and willing to work in a rapidly evolving environment
- Have common sense and good judgement
- Can work co-operatively with team members and clients
- Receptive to feedback and willing to learn and develop your skills
- High levels of responsibility for meeting service needs

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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