Customer Contact Officer

1 week ago

Box Hill, Australia Serco Full time

**Work options**: Hybrid

Location: Box Hill, Victoria (Initial Training), Hybrid Working Conditions (1 day per fortnight in office)

About Us:
Position Overview:
We are seeking dynamic individuals to join our team as Customer Contact Officers for a Federal Government client. In this role, you will handle both inbound and outbound calls to assist our clients with their inquiries and provide exceptional customer service. You will undergo thorough training at our Box Hill site for the first 4 weeks, followed by hybrid working conditions working 1 day per fortnight from the office.

Key Responsibilities:

- Handle inbound calls from customers regarding inquiries and support issues.
- Make outbound calls to follow up on customer inquiries, resolve issues, and gather information
- Provide accurate information about our client’s products, services, and policies to assist customers effectively.
- Assist customers in a courteous and professional manner.
- Collaborate with internal teams to escalate and resolve complex customer issues as needed.
- Maintain accurate records of customer interactions

**Requirements**:

- Australian citizenship is a mandatory requirement for these roles.
- Be fully vaccinated against Covid 19
- Excellent communication skills, both verbal and written, with a strong customer service focus.
- Ability to handle both inbound and outbound calls effectively.
- Previous experience in a customer service role or call centre environment is advantageous.
- Positive attitude, empathy, and a willingness to go above and beyond to meet customer needs.

**Benefits**:

- Competitive salary packages with access to benefits
- Opportunities for career growth and advancement within the company.
- To be considered for this role we require team members to be fully vaccinated against COVID-19. You will also need to be an Australian Citizen, complete pre-employment and security checks and psychometric assessment._

**About Us**

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, justice, immigration, healthcare, facilities management and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

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