Outbound Manager

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

**Job Description**:
As our SMB Outbound Campaign Manager, you will continue to build and lead our Outbound Campaign Relationship Executive team. This team is a high velocity outbound relationship management team tasked with driving Afterpay’s continual growth by expanding and retaining existing relationships with SMB merchants who have a partnership with Afterpay. This is a highly ‘hands on’ role and a strong analytical background and knowledge of Salesforce campaigns an advantage.

You will have the opportunity to drive and influence Afterpay’s Outbound model for existing accounts working with global counterparts and bringing your experience and best practice to the discussion. While there is a lot of room to learn and develop, we’re looking for a leader that thrives in a challenging, fast paced environment, has a proven track record in partnering with cross functional teams to build their own channel and possesses the ability to strategically increase efficiency and exceed targets. While Outbound campaigns will be your primary focus, as a leader you will guide and influence the broader Merchant Success team, providing support to Senior Managers and enjoying associated development and exposure opportunities.

We are much more than our job descriptions, but here’s where you will begin
- Hire, onboard, develop and retain world-class talent that aligns to our career pathway levels
- Lead by example - providing regular coaching on phone based sales skills, feedback on performance and productivity, and professional development.
- Educate and collaborate with our wider business and cross functional teams on processes and support tools to maximise the team success
- Have a hands on approach to creating and owning our Outbound Campaign channel
- Create and maintain a culture of best practise on your team in: adherence with process and system guidelines, quality of merchant experience, and compliant sales methods
- Manage team time and priorities by maintaining an operating rhythm focused on merchant experience and pipeline progression
- Manage daily, weekly and monthly performance of your team to ensure monthly KPIs & targets are exceeded
- Provide reporting on team performance - closely monitoring these metrics with a focus on increasing productivity, opportunity closure and GMV growth
- Strategically optimise sales process including: call coaching, pipeline management and performance management

**Qualifications**:
Who are you?

Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
- You energise and inspire others, you are known for your integrity and you thrive on feedback and new challenges
- You have a proven track record in utilising the tools of the trade for sales and relationship management success, including Salesforce, Campaign design, creation & execution and infrastructure that supports scalable outbound campaign models
- You are a leader to which other leaders turn to for your opinion, experience and support
- You demonstrate self awareness, reflecting on your performance, seeking and implementing feedback on leadership skills development
- You deliver exceptional results, embracing goals and targets and lead your people to exceed expectation
- You see opportunities for business expansion and sales process optimisation at every turn
- Your vision inspires both your team and stakeholders, you influence and negotiate to achieve beneficial outcomes for our SMB Team, you take people around you on a journey to success
- You maintain a forward focused big picture vision - and understand our volume requires documented and repeatable actions to coach to
- You promote diversity