Customer Service

6 days ago

Sydney, Australia Beaumont People Full time

**Customer Service & Administration Assistant - 6-month contract**
- Based in Pyrmont (2009) Full-time 6-month contract
- Just a few minutes’ walk from a public transport stop and allocated free parking days

**About the organisation and key responsibilities**

City West Housing (CWH) is an independent not for profit housing provider with a focus on developing and delivering affordable rental housing. CWH invests in the communities in which it operates, working closely with a range of partners to build stronger communities. It is proud to house 1,600 residents across nearly 900 homes in the City of Sydney. Its purpose is to build stronger communities and improve people’s lives by providing affordable housing, and the Community Engagement Officer is crucial to fulfilling this purpose.

City West Housing has a growing and dynamic team of people who live and breathe our values of
**Accountability, Compassion, Inclusion, **and
**Integrity.**

Reporting to the Operations Support Manager, the Customer Service and Administration Assistant is the face of City West Housing and the first point of contact for most resident enquries.
- Greet all residents, applicants and contractors in a warm and professional manner and direct them as appropriate as well as other stakeholders
- Direct and escalate enquiries as necessary
- Manage meeting room calendar, stocking the kitchen as required, and maintain immaculate office presentation
- Ensure office supplies and stationery are kept stocked
- Process all incoming and outgoing mail
- Data entry and processing
- Ad-hoc administration assistance to the Manager Operations Support and Team Assistant

**Essential criteria**:

- Experience in a customer-service-oriented role, and the ability to build effective relationships with a variety of stakeholders
- Capable of managing challenging conversations and sensitivity to residents’ situations
- Ability to handle competing and changing priorities and a positive, proactive approach to problem-solving
- High attention to detail and top-level verbal and written communication
- A high level of confidentiality and discretion

**Benefits**
- Competitive salary
- Up to $15,900 extra tax-free per year through Community Business Bureau (check out their website to understand how it works)
- Additional salary packaging for meals and entertainment up to $2,650 per year
- Discounted Go-Get membership
- Additional leave day between Christmas and New Year
- Flex Leave up to an additional 13 days per year.
- Earn vouchers and other rewards with our reward and recognition system.
- Be part of a genuinely dynamic, supportive and collaborative team in a growing organisation

**How to Apply**

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