Guest Service Agent

2 weeks ago

Pokolbin, Australia voco Full time

**Join our team at Voco Kirkton Park Hunter Valley - where work meets joy**

voco Kirkton Park Hunter Valley is a luxury boutique hotel set on an intimate 70-acre estate, ideally situated at the gateway to the finest vineyards of the Hunter Valley.

**Position: Part-Time Guest Service Agent**

We are looking for dedicated individuals to join our Front Office team, playing a vital role as the face of the hotel. Your warm smile will be the first of many interactions to ensuring our guests have a rememberable stay.

**What you will do**:

- Kicking off truly memorable guest experiences with the warmest of welcomes.
- Acknowledging IHG One Rewards members and returning guests in person or over the phone.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations.
- Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills.

**We are looking for someone who**:

- Can work a rotating roster, including shifts on weekends and Public Holidays. Availability to work evenings (3pm - 11pm) is highly advantages
- Full Australian Drivers Licence to provide valet parking services
- Has the legal right to work in Australia without any limitation or hour-restriction as well as holds a current police clearance (not older than 6 months).

**What we offer**:
You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Duty Meal provided on shift
- Uniform supplied
- Paid birthday leave - hip hip hooray
- Paid parental leave scheme
- Free onsite parking
- Staff Celebration Events
- Some of the best colleague discounts across our IHG Hotels across Australia and worldwide for accommodation, food and beverage
- A massive colleague discounts platform for all your favourite brands and retailers
- Most importantly, your career journey will be supported through our lifelong development programs

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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