Customer Success Coordinator

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


Job Description
- An exciting job opportunity (12-month contract) exists for you to use your _impressive customer relationship_ abilities to maintain & grow _key business partnerships_ between CHEP and its customers at a national and site level in order to retain and grow market share._

Are you a charismatic relationship builder, enjoy managing your own time, committed to delivering excellence and have a genuine passion for dealing with customers?

Progress your career within the Sales and Service Team - let's help you to fast forward your career fast

As part of our passionate & supportive team, you will build strong relationships by understanding our customers' Supply Chain and Operations to effectively educate, train, and support them to manage Equipment, reduce liability, and deliver best practices.

As an effective communicator who is commercially savvy and analytically minded, you will know how to interpret data and relate it to processes to provide impactful insights for our customers.

Reporting to the Manager, Asset Support, this position will be based in the field (Customer DCs & Warehouses) and at our CHEP offices with a Hybrid working arrangement available. You will work autonomously with a supportive team and collaborate with multiple business units.

The key responsibilities of this role include:

- Develop deep and sustainable customer relationships.
- Make recommendations to customers and deliver solutions to fix and prevent problems.
- Present findings to stakeholders and obtain customer sponsorship to deliver improved processes.
- Interpreting data to provide valuable proactive insights for customers.
- Able to engage and confidently communicate at a Senior, National and Site level to drive change.
- Be flexible and able to switch from Project mode to transactional work.
- Reduce Customer risks by improving the customer experience through simplifying and educating Equipment Management best practise.
- Experience in Supply Chain Operations
- Strong Equipment and/or Inventory management knowledge
- Experience with Data Analytic Tools & Systems (i.e, MS Excel, SAP, Power BI or equivalent)
- Sound understanding of CHEP business (desirable)
- Excellent customer service skills
- Diligent, hard-working and reliable
- Proven ability to work autonomously and as part of a team
- Strong organisational and time management skills
- Strong verbal and written communication and presentation skills
- Ability to manage and prioritise competing deadlines across different stakeholder groups.
- Logical, creative and curious to exploring solutions for your clients
- Demonstrated problem solving skills and root cause analysis
- Take pride in delivering exceptional results for both internal stakeholders and external client groups.
- Willingness to perform a “hands on” role where customer contact and problem resolution are a major part of the job function

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.