Repairs & Maintenance Team Leader

1 week ago

Norwest Business Park, Australia Prudential Investment Company of Australia Full time

Opportunity to establish and lead a growing team
- Option to work 5-days per fortnight at home, supplied with the tech you need
- Genuinely happy and friendly team who have each other's back

**Life at PICA Group**

We asked our people what made working at PICA special, and they highlighted that we offer a sense of
**Belonging**, we have
**Flexible** ways of working, we’re
**Making a Difference** every day, your career journey provides
**Challenge** and
**Growth**, and you’ll enjoy our PICA
**Perks**.

**About the role**

We are on the lookout for an experienced and dedicated
**Repairs & Maintenance Team Leader/Manager **to join our growing Repairs & Maintenance team in
**Norwest**. This role is a
**full-time** permanent position. Reporting to the General Manager - Strata Property Services, you will be responsible for managing the repairs and maintenance coordination team, drive standardisation and governance of the centralised function to deliver the best service while creating efficiency.

**Accountabilities**
- Establish repairs and maintenance coordination team to deliver exceptional service to internal and external stakeholders.
- Continually review process to identify efficiency.
- Identify and forecast revenue generating opportunities.
- Review data and report on revenue uptick.
- Participate in strategy meetings for Strata Property Services.
- Act as the escalation point for customer issues
- Ensure accurate monthly reporting.

**About you**
- Ideally you will have a minimum of 3 years’ experience in a similar all-rounder role in the Strata industry, Repairs and maintenance, or FM, but if not, the right attitude and willingness to learn and grow will set you apart from the rest
- A love for building relationships and anticipating the needs of others.
- The ability to see problems or conflicts as opportunities.
- Pride in organising and planning yourself as well as others.
- You have a Certificate IV in Strata Management.
- You are happy to engage with customers knowing that “relationships matter”. You are a go getter, know how to problem solved and thrive in an environment where you can be the “solution you seek”.
- If you want to be the “glue” for our tribe and are a genuinely a nice person who is always willing to pitch in when the chips are down, then we will consider you

We are a hardworking and dynamic team, who pride ourselves on being loyal, supportive, and like to have some fun along the way

**What we can offer you**
- **Flexibility - **Hybrid work schedules working from home five days each fortnight
- **A Day Off - **On your birthday because you deserve it
- **Giving Back - **A dedicated “Giving Back” supporting your favourite charitable events
- **Benefits** - Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.

**Still keen?**

**How to apply**

**At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.**

For up-to-date information about PICA Group, visit us:
**You must have the right to live and work in this location to be considered for this opportunity.**

**It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.

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