Program Assessor

2 weeks ago

Newcastle, Australia KinCare Full time

**Job Description**:
**About the role**:
Working solely on the Commonwealth Home Support Program (CHSP), this part-time role will complete in-home assessments to ensure our services meet the needs of our new or existing customers around the Newcastle/Hunter region of NSW.

You will work in partnership with the office-based CHSP Coordinators to communicate customer needs and goals into efficient care plans that are delivered by our Home Care Workers.

To ensure we deliver quality services you will need to build strong relationships with customers and their families, identify service upgrade opportunities, ensure all information in the system is accurate and to ensure all services meet our compliance requirements.

This is a part-time permanent role (Hours are roughly 8:30am-5pm, 3 days per week). It can be any 3 days of your choosing but they must be consistent each week.

**About you**:

- Certificate III in Aged Care, or previous experience in Aged Care, highly regarded
- A strong understanding of Commonwealth Home Support Program (CHSP) is preferred but not essential
- Previous experience using customer management systems is preferred.
- A strong, professional phone manner
- Demonstrate understanding of safety practices and compliance principles
- Excellent ability to build rapport with customers and team members
- Exceptional time management, resilience and communication skills
- Medium computer skills including Google, Word, and Excel
- High attention to detail and an ability to work under pressure
- Reliable vehicle and valid driver’s licence

**About KinCare**:
We have a 29-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & wellbeing for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

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