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Asset & Facilities Support Officer

2 weeks ago

Lake Illawarra, New South Wales, Australia State Emergency Service Full time $84,659 - $92,300 per year

Asset and Facilities Support Officer, Clerk Grade 3/4 -Wollongong State Headquarters

  • An exciting opportunity exists to join the NSW SES Fleet Services Team
  • Work in a volunteer-based Emergency Services agency supporting communities of NSW
  • Full-time temporary position until 30 June 2026
  • Location: Wollongong State Headquarters (some flexibility can be considered)

About the opportunity

The Asset and Facilities Support Officer (AFSO) delivers high quality, customer focused strategies and administrative services to enable NSW SES to meet its operational and statutory requirements.

The main responsibilities of the role include:

  • Provide excellent customer service for all fleet-related enquiries.
  • Perform various administrative tasks to support the fleet team.
  • Manage and coordinate pool and Executive fleet asset replacement schedules.
  • Handle total loss insurance claims.
  • Organise and respond to internal and external correspondence, including managing the Fleet inbox and Service Desk, in a timely and efficient manner.
  • Process equipment orders and oversee communication and change management activities for the delivery of new assets and the collection of assets being retired from service.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW.  Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here

About you

To be successful in this role you will:

  • Be organised, proactive and accountable and thrive in a complex and fast-paced environment.
  • Have excellent communication skills (both written and verbal) including the ability to effectively communicate with internal and external stakeholders in a responsive manner to provide effective and responsive customer service.
  • Be a highly motivated individual with excellent organisational skills with the ability to remain calm and focused in challenging situations.
  • Understand program and project management methodologies and best practice.
  • Have knowledge of NSW Government Procurement, Supply and Fleet policy and practices.
  • Have demonstrated ability to build and maintain strong working relationships.

What we can offer you

  • You will enjoy a 35-hour work week.
  • You can enjoy a hybrid work environment, time in the office and time working from home.
  • Attractive salary range of $84,659.00 to $92, % superannuation and leave loading + field allowance (if applicable) (find these figures in the salary spreadsheet)
  • Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities and you can be an important part of our work.
  • We have attractive leave entitlements including parental, sick, flex and recreation leave.
  • We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Flu vaccine program.

You Belong Here

  • We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
  • We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
  • If you require reasonable adjustments, we are committed to supporting you throughout  the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact for confidential advice on options.

How to apply

Your application should include as separate attachments:

  • A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
  • Responses to each of the targeted questions (maximum of one page per answer); and
  • An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Targeted Questions

  1. Please describe how your skills and experience align with the requirements of this role. Include a specific example that demonstrates how you've successfully applied these skills in a relevant context.
  2. Provide an example of a time when you saw an opportunity to improve a process. What did you do, what was the outcome?

Want to know more?If you want to know more about this opportunity, please contact Zac Scott at

The role description is availablehere

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here

Applications close: Sunday, 21 September 2025 at 11:55 pm