Duty Manager

3 days ago

Melbourne Airport, Australia Star Aviation Services Full time

**Introduction**:
Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care

**Description**:
As a Duty Manager, no two days will be the same, where you will be responsible for the day-to-day oversight and management of Star Aviation’s operations at Melbourne Airport. This role has a strong focus on team member development and performance management, in addition to ensuring an extremely high standard of customer service is delivered and operational SLA’s are achieved in a fast-paced environment..

You will be required to have the ability to be available to work shifts which could commence as early as 05:00 am and finish as late as 24:00 midnight.

**Key responsibilities of the role include**:

- Service Delivery and Shift Management
- Management of domestic and International operational performance
- Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables.
- Ensure team member training is compliant and knowledge is retained
- Coach and develop Team Leaders as necessary to ensure that the team functions effectively.
- Where required, resource management related to Day of Operations as well as arranging replacement staff due to unplanned leave or surge requirements.

**Skills and Experiences**:
**A bit about you**:

- Experience in managing small to large workforces
- A customer centric focus
- Computer literate
- Experience within the Aviation/Airline Industry, in above and below wing operations.
- Clear communication and excellent interpersonal skills.
- A valid driver license.

On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more

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