General Manager Client Experience and Marketing

2 weeks ago

Randwick, Australia Montefiore Full time

Award winning and innovative Aged Care Provider, including recipient of XRef Engage’s “Best Workplace” and “Change Champion” Awards 2023
- Opportunity to be part of the Senior Leadership Team
- Varied and exciting position

Montefiore is seeking to appoint a General Manager Client Experience & Marketing to lead our admissions, marketing, sales and client experience strategy.

Reporting to the Director of Client & Community Relations, this position will drive the strategy for occupancy and sales across the continuum of care, including residential care, independent living and home care.

The key to success in this position will be your extensive knowledge of client experience and customer journey preferably within an aged care, health care setting or community setting. We are seeking applicants who can effectively communicate and build ongoing relationships with internal and external stakeholders. Some of the accountabilities of this position will include, but are not limited to:

- Leading strategies to maximise occupancy and client acquisition
- Overseeing marketing and communications
- Leading sales of independent living units
- Mapping and improving the client journey

You’re a commercially minded and strategic professional with outstanding relationship management skills and a track record of delivering results. You’re a leader who can demonstrate:

- At least 5 years in a senior management role
- Exceptional written and verbal communication skills
- Ideally an understanding of aged care models and the Jewish community
- Strong stakeholder management and interpersonal skills
- Experience leading multi teams and developing strategic marketing plans
- Willingness to travel across sites as per operational requirements (own car required)

If you’re ready to bring your leadership skills, sales and marketing experience and passion for aged care to a role with purpose, we’d love to hear from you.

**About Us**:
Montefiore is an award-winning, Sydney-based aged care provider, with a proud 135-year history as a non-profit organisation founded on Jewish values. We support older members of the community to live with choice, dignity and wellbeing through trusted residential care, flexible home care and luxury retirement living.

**What we offer**:
We offer a competitive remuneration package that includes NFP salary packaging, generous leave entitlements and a highly supportive workplace culture with a genuine passion for continuous improvement and excellence.

For a confidential discussion, please contact Loren Woolf, Senior Talent Acquisition Advisor on 02 8345 9158

Applications close: 1 August 2025

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