Desktop Support Technician

2 weeks ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Analyst, IT and Telecommunications

Reference: 61471

**About Monash Health**

**Digital Health Division**

The Digital Health Division (DHD) is a newly formed division at Monash Health under one executive sponsor (Executive Director Information Development) that combines three departments:

- Information Technology - provides support for the use and development of Information Technology across Monash Health.
- DHD Project Management Office (PMO) - the objective of the DHD PMO is to achieve consistently successful project execution that is efficient and well managed. The DHD PMO serves as a centralised project management service for all projects related to Monash Health’s division of Information Development; and
- Electronic Medical Record (EMR) Program - department responsible for the implementation of the organisation wide EMR which will allow clinicians to be able to access a patient’s clinical information in one place easily.

This structure ensures a cohesive delivery of an Information System goal of moving towards a paperless health care environment while simultaneously supporting the priorities and needs of the health service. Designed well, IT combined with the EMR will streamline clinical workflow and processes delivering improvement in quality and efficiency, with a high level of user experience improving patient care.

**About the Role**

The Level 2 IT Operations team is technology and customer focused and will work closely with both clinical and administrative teams to ensure the best possible outcomes for Monash Health clients and patients. The Information Technology Services department is based at Clayton, however this position will be required to work across the various Monash Health sites. The position also includes the ability to work a rotating On-call Level 2 roster as required. This position reports to the Team Lead, Level 2 IT Operations.
- Please refer to the attached Position Description for details of key result areas, skill and experience requirements._

**What we offer**:

- Salary packaging
- On-site fitness centre
- On-site subsidised car parking
- Monthly ADO’s (available for full-time employees)
- Free lifestyle management seminars (superannuation, retirement, etc.)
- Access to private health insurance and industry banking at competitive rates.

**How to Apply**

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity, and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Offers of employment can only be made once all required probity checks have been completed. These include:

- reference checks;
- a clear Police Check conducted within the last three months;
- a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
- proof of immunisation.

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