Collections Officer

**Winc** is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers’ needs.

To partner with our internal and external stakeholders and provide technical and reconciliation skills to ensure timely payments by our customers. The **Collections Officer** will be responsible for a high volume of calls, reconciling accounts and resolving disputes in order to reduce the aged debt on the ledger.

***In this role you will be responsible for**:

- Manage domestic debtor’s ledger for 2000+ accounts, with high volume transactions.
- Follow up on overdue accounts and make meaningful contact via the phone.
- Ensure detailed notes, promises and contact are documented and updated in accordance with the Customer’s segmentation & Winc’s dunning policy.
- Statement reconciliations to assist with Customers’ queries.
- Ensure both internal and external Customer queries are investigated and resolved within a timely manner.
- Escalate and code all Customer disputed invoices into SAP and follow up all disputes within a timely manner.
- Ensure Salesforce cases are investigated and resolved within SLA.
- Attend weekly and monthly debtor meetings with Accounts Receivable Manager and Sales Teams to discuss issues and manage Customer payment performance, discussing team strategy ensuring goals are met.
- Escalate overdue balances to Sales and Accounts Receivable Manager in line with SOP’s.
- Provide copies of invoices and POD’s as required and investigate root cause analysis to reduce future requests.
- Review Credit Hold releases and approval in line with local policy and SLA.
- Review of Customer credit limits on an on-going basis in line with corporate policy methodology.
- Liaise with the Credit Team to monitor Customer risk profile changes.
- Assist with requests for Audit.
- To ensure that the Credit Services inbox requests are actioned within SLA.
- Successful completion and execution of projects as delegated by Management.
- Ad-hoc duties as required.

***Skills & Experience Required**:

- 3+ years in an account receivable collections role
- SAP Experience is preferred
- Intermediate to advanced Excel
- Well-developed analytical and numerical skills; strong attention to detail
- Motivation and drive to achieve results and solve issues
- An ability to give and receive information accurately and in a professional manner
- Effective problem solving and decision making skills
- Accurate reconciliation skills

**Key Performance Indicators**:
Successful completion of the above duties, including:

- Ensuring the budgeted DSO is achieved by adopting the appropriate cash management and credit control procedures in line with Winc policies and SOP’s;
- Maintaining the Accounts Receivable ledger, ensuring monthly cash collection targets are met;
- Ensure disputes are logged in a timely manner;
- Make 10-15 meaningful collection phone calls daily;
- Establishing and maintaining excellent rapport with Customers’ both internally and externally;
- To maintain aged arrears 60+ days to under $2M
- To complete weekly reporting in a timely manner

**Working with us**
- We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
- We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
- We are committed to First Nations empowerment and support and clear on our responsibility to take action to address the imbalance in opportunities.
- We are focused on working towards a more sustainable future with our Winc Social Agenda - our plan to make a difference across six pillars of social responsibility (Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging/Management of Waster and Ethical Sourcing).
- We’re passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.
- We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
- And finally, there’s plenty of perks Our much loved quarterly Our Heroes recognition program, team discounts, corporate partner discounts. People say it’s a really collaborative and supportive environment - why don’t you be the judge?
- _We are passionate about First Nations employment an