Collections Officers

**Date**:7 Feb 2025

**Location**: Mascot, NSW, AU, 2020

**Company**:Winc Australia

**ABOUT US**:
Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers’ needs.

**ROLE PURPOSE**:
Multiple roles to join our high performing Accounts Receivable team. Each role requires a different level of experience and understanding, but plays a critical role in our business’s cash flow performance:
**ROLE 1: Collections Officer
- Call Centre (1 or more years' experience)**

The Collections Officer (Call Centre) supports our Accounts Receivable Team by answering a high volume of calls and incoming communications from customers and internal team members. It is responsible for processing payments and resolving minor disputes to decrease aged debt on the ledger, ensure healthy cashflow, and support our relationships with customers.

**ROLE 2: Collections Officer
- Accounts Receivable (3 or more years' experience)**

The Collections Officer (Accounts Receivable) role is responsible for driving our cash collection performance by partnering with internal stakeholders, and building strong customer relationships. You will know your ledger back to front and keep customer Aged Debt within agreed ledger targets by reconciling accounts and resolving disputes.

The successful incumbents will be coached by an experienced AR Manager and supported by the wider team that is part of our on-shore Shared Services function that is based in Mascot NSW.

**KEY ACCOUNTABILITIES**:
**ROLE 1: Collections Officer
- Call Centre (1 or more years' experience)**
- Answer inbound calls from the Accounts Receivable queue
- Respond to all Accounts Receivables mailbox queues & SalesForce cases within SLA
- Make outbound calls in relation to collections
- Provide financial documents to Customers
- Reconcile payments
- Work with internal departments on finance processes
- Process credit card payments
- Assist with any ad hoc duties to support account administration

**ROLE 2: Collections Officer
- Accounts Receivable (3 or more years' experience)**
- Take ownership of a complex ledger and manage the reduction in aged debt through collection activities
- Complex Customer Reconciliations
- Support Accounts Receivable Manager with weekly operational reports
- Lead ledger review sessions with Accounts Receivable Manager and Sales Account Managers as required
- Support to coach, train and develop new Collections Officers in the team
- Reduce the aged debt in line with the agreed targets
- Escalate and liaise with internal departments in relation to disputes on customer accounts

**WHAT WE LOOK FOR**:
**ROLE 1: Collections Officer
- Call Centre (1 or more years' experience)**

Essential Skills & Experience:

- Ability to communicate both written and verbally in a professional and effective manner
- Strong attention to detail
- May have worked in Customer Service and/or Collections role previously
- Understanding of Accounts Receivable Methodology
- Microsoft office experience, particularly Excel
- SAP Experience is preferred however not essential

**ROLE 2: Collections Officer
- Accounts Receivable (3 or more years' experience)**

Essential Skills & Experience:

- Experience in a Credit Control or AR Collections Officer role
- Proven experience working on reduction of aged debt
- Intermediate to advanced Excel
- High attention to details and ability to deliver quality work
- Ability to communicate both written and verbally in a professional and effective manner
- SAP and CRM (Sales Force) experience is a plus
- Understanding of EDI integration and Customer portals is preferred but not essential

**WORKING WITH WINC**:

- We believe we’re better and smarter together and our values reflect our commitment to creating a welcoming, diverse, and inclusive environment.
- We all reap the rewards of diversity with gender equity across teams, senior management and internal promotions as just the beginning.
- We are committed to First Nations empowerment, and encourage First Nations Peoples to apply.
- We are focused on working towards a more sustainable future with our Winc Social Agenda.
- And finally, there’s plenty of perks People say it’s a really collaborative and supportive environment - why don’t you be the judge?