Operations Manager Investigations

1 day ago

Burnley, Australia Procare Group Full time

Join a leading national provider of insurance risk and solutions services
- Internal career progression | Ongoing support from National management team
- We value our supportive and collaborative company culture

Procare’s Investigations Division are actively seeking an **Operations Manager** to join our growing Victorian Investigations team, located at our **Burnley** office. This position presents an excellent opportunity for a high calibre individual with demonstrated experience, tenacity and a commitment to a demanding & busy role.

The role includes tasks such as:

- Liaison with the VIC State Manager and wider team including National Portfolio Managers while assuming full responsibility for Victoria’s operational requirements;
- Overseeing the team’s day to day Investigation performance deliverables, ensuring consistent timely and customer focused service delivery;
- Driving initiatives to enhance operational efficiency, productivity and client satisfaction, particularly for our large government and insurance Scheme contracts; and
- Ensuring operations comply with relevant regulations and standards to ensure quality work is delivered & compliance standards are maintained across all Schemes.

**About You**:

- Demonstrated operations experience within relevant sectors such as personal injury insurance, legal/law, financial services, fraud/criminal, TAC or workplace investigations;
- **Strong customer service ethic is a must**, through managing internal and external stakeholders;
- A drive for **divisional growth**, including an ability to prepare internal management reports and external reports in line with our SLAs and client requirements;
- Support & assist investigators in their roles, identify opportunities to enhance operational performance of the team and a dedication to achieving performance metrics;
- An ability to work with others effectively to obtain desired outcomes, demonstrate initiative and assert professional judgement as required;
- Have a keen interest in insurance investigations, cyber, litigation or fraud/risk management.

**What We Offer**:

- Excellent remuneration package including performance incentives and other benefits;
- A structured Employee Value Proposition including novated lease, purchased leave and salary sacrificing options, paid parental leave, external EAP access and various other financial benefits;
- Career progression & a pathway to future national opportunities across our multi-disciplinary business - plenty of cross-divisional opportunities will present in risk management, cyber incident response, legal, etc;
- A workplace that values their staff, fosters the diversity of our brand & company offering and encourages a collegiate and positive approach in every client & staff interaction;
- Social Clubs, paid Volunteer Day, quarterly social events & staff recognition awards, EOFY and Christmas events, participation in company-wide philanthropic & charity events, and much more

**About Procare**:
The Procare Group is an ever-growing national business of over 25 years. Our values are at the core of our business; Work Together, Be Accountable, Clarity in Communication and Find a Solution. At Procare Investigations, our vision is to be the most respected national insurance investigations business in Australia with a focus on delivering high quality services for our customers through every interaction.

  • Operations Manager

    1 week ago

    Burnley, Australia Procare Group Full time $90,000 - $120,000 per year

    Join a leading national provider of insurance risk and solutions servicesInternal career progression | Ongoing support from National management teamWe value our supportive and collaborative company cultureProcare's Investigations Division are actively seeking an Operations Manager to join our growing Victorian Investigations team, located at our Burnley...

  • People & Culture Advisor Richmond

    15 hours ago

    Burnley, Australia Niño Early Learning Adventures Full time

    **Join a Leading Organisation that Makes a Difference in a Child’s Life!** Are you looking for a rewarding role that gives back? **What we offer** - Be part of a friendly, engaged and driven team - Ongoing Professional Development - Convenient location with parking & close public transport **About the Role** We are currently seeking a passionate,...

  • Consumer Experience and Engagement Advisor

    6 days ago

    Burnley, Australia Blue Cross Full time

    Working from home Flexibility! - Supportive environment! - Exciting opportunity to join the Clinical Governance, Risk & Innovation Team Here at BlueCross, we are the largest, and leading provider of aged care in Victoria. We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within...

  • Office Manager

    2 weeks ago

    Burnley, Australia Dutton Automotive Full time

    **Company Description** Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services. Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000...

  • Duty Manager

    6 days ago

    Burnley, Australia Element Melbourne Richmond Full time

    **Element Melbourne Richmond** **Duty Manager** **Full Time** **Salary range: $60,000 to $70,000 plus super** Element Melbourne Richmond is looking for a Duty Manager to join the Front Office team on a Full-Time basis. **About The Role** - Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of...

  • Tech Lead

    1 day ago

    Burnley, Australia Forever New Full time

    **FOREVER US** Step into the world of Forever New, where fashion knows no boundaries. As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 350+ stores and a thriving online presence. Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have...

  • Part-time Customer Service Specialist

    2 weeks ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA)._ **Service Specialist** As a Service...

  • Service Specialist

    2 weeks ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA). **Customer Service Specialist (Cremorne based,...

  • Customer Service Specialist

    6 days ago

    Burnley, Australia Aon Corporation Full time

    Posting Description: HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in their respective industries, Aon and the Housing Industry Association (HIA). **Customer Service Specialist (Cremorne based,...

  • Creative Services Manager

    6 days ago

    Burnley, Australia Forever New Full time

    **FOREVER US** Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world. We’re a passionate group of individuals...