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Delivery Coordinator

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at CyberCX (not for Hatch)**

Hatch is supporting CyberCX to find a great Delivery Coordinator to join their Consulting and Professional Services team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like CyberCX.

**About the role at CyberCX**

The Service Delivery Associate - Managed Security Services (**MSS**) will have a blended focus of pro-active tasks including but not limited to monthly business and customer reporting, queue monitoring, documentation, as well as assisting with customer incidents and service requests.

**Seniority**

**Mid Level** - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Technology Implementation - Manage technology implementation projects, including budget, timeline, and resources
- Client Communication and Relationship Building - Communicate with clients and stakeholders to build relationships, gather feedback, and ensure satisfaction with services

**Strengths**
- Decision Making - Considers the costs and benefits of potential actions and determines the most appropriate one
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Critical thinking - Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like CyberCX.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $80,000.00 - $120,000.00 per year

Work Location: One location