Break-fix Computer Technician

2 weeks ago

Maroochydore, Australia Buzz A Geek Pty Ltd Full time

Job Summary

We’re looking for a hands-on, motivated Break-Fix Computer Technician to join our team. This is a great opportunity for someone with mínimal experience who wants to build a career in IT. Your main responsibilities will be diagnosing and repairing laptops and printers, both on-site and in our workshop.

About Us

Buzz A Geek is a fast-growing tech support company dedicated to providing reliable and friendly IT services to homes and businesses. We pride ourselves on creating a supportive environment where technicians can learn, grow, and thrive.

How It Will Work

As a Break-Fix Computer Technician at Buzz A Geek, your primary focus will be performing on-site and workshop-based repairs on laptops, printers, and related hardware. You’ll work closely with our Lead Technician to troubleshoot and resolve hardware issues efficiently and professionally. While the core of your role is break-fix repair, you may occasionally assist with basic software troubleshooting, help coordinate technician schedules during busy periods, and support our customer service team to ensure smooth operations.

This role offers a hands-on learning environment and the chance to develop a strong foundation in IT support.

What You'll Do
- Provide break/fix on-site hardware repairs and support to our OEM’s customers on a range of Computer equipment. 
- Complete repairs within contracted Customer Service Level Agreement’s (SLA's) with a high level of Customer Satisfaction.
- Assist with the service and installation of other IT / PC devices.
- Troubleshooting, diagnosis and repair on a variety of equipment which may extend to printers and MFD's and network equipment.
- Performing repairs for various OEM manufacturers.
- Manage allocated spare parts.
- Troubleshooting software and hardware issues.
- Reinstalling software and re imaging systems.
- Providing outstanding levels of customer service.
- Carry out other duties as may reasonably be required.

What You'll Need In Your Toolkit
- A+ certification or TAFE/University equivalent.
- Knowledge / experience in repairing laptop/ tablet and desktop break fix.
- Knowledge / experience printer repair experience. 
- Good knowledge in MS software and configuration/installation including general knowledge of IT trouble shooting.
- Ability to test and certify PC’s, tablets and laptops.
- Strong analytical and problems solve skills.
- Able to operate independently, with minimum direct supervision.
- Excellent communication skills with strong customer focus as you will be communicating with wide range of clients.
- Good time management skills and able to complete tasks within a timeframe.
- Ability to follow and adhere to the internal and clients’ processes and procedures. 
- Strong commitment to update Certifications as required by vendors.
- Flexibility to work across the Sunshine Coast as required. 
- There may be times when you will be requested to assist our Brisbane and Gold Coast technicians.
- High attention to detail. 
- A valid Australian driver's license
- Your own reliable, well-maintained vehicle

Extra Superpowers that set you apart

Experience
- Hands on Linux experience.
- Up-to-date Microsoft Certified Cloud or On-Premises style certification (MCSE)
- Web development skills and the ability to work with WordPress.
- Some sales experience would be desirable.

Pay: $55,000.00 - $65,000.00 per year

Work Authorisation:

- Australia (preferred)

Work Location: In person

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